Hi Team,I have below requirement:Make published articles in the “Public” knowledge base discoverable through internet search engines like Google, enabling users to find answers. Example from another Google search for "How to use filters"Search: https...
Hello there, Updated for Australia!For anyone who is struggling with your numbered or bulleted lists wrapping underneath the bullet/number instead of aligning with the words...I am using the same workaround that ServiceNow gave me WAY back in Quebec ...
Hi team, can I know how the five9 can be integrated with servicenow? Saw that it is feasible by installing 'five9 cloud contact centre' from applications. But no reference guide on how to do the integration or how it works are not given. Thanks & reg...
Hi All, We are trying to create a custom AI skill that can take input from order records and searh available KA to return a response. we have created required test KA and defined Retriever as a Tool for this custom skill so it can perform RAG on the ...
Users and groups get created/provisioned in ServiceNow via Microsoft Entra ID, we want them to have access for X number of days and then get removed from groups which they were added by Entra.is this possible or any other suggestions .
Hello everyone, Can someone please share how we can sync the user profile photo from servicenow to on-prem AD using Microsoft AD V2 spokes. Thanks
Hello Everyone,I am configuring Microsoft Entra ID automatic user provisioning with ServiceNow and facing an issue during the Test Connection step.Issue:Entra returns Error Code: InvalidCredentialsMessage: "Your ServiceNow credentials are invalid. Pl...
I need to produce a dashboards to track licenses usage. Subscription Management is OK but not enough. Is there a documentation about what tables or data sources to base my visualizations on? We use all sort of products, like ITOM, CSM, HR, etc. Not a...
Hi all,I'm currently working on customizing the Service Operations Workspace (SOW) in the UI Builder and ran into a challenge. Use Case:When creating a new Incident record in SOW, I would like the Record Information Sidebar (shown on the right-hand s...
We have non-admin users working in a custom app and they need to be able to change their application scope in the platform but do not appear to have that ability. Does anyone know how to enable non-admin users to change their application scope to cus...
Has anyone integrated ServiceNow CSM or other modules with C-CURE 9000 software? If so, what web services / APIs were available?
I have created a survey without trigger condition as I have to trigger a survey against asset on demand through schedule job. when I execute below script using createAssessments() function it is not creating assessment instance below is the return ex...
It used to be that you could hover over the logo at the top left corner of the interface and see which major release an instance was running. That has gone away with recent versions. Is there a simple way for a non-admin user to see what major versio...
In this article, we will delve into the essentials of user and group management within ServiceNow, a powerful platform for IT service management (ITSM). ServiceNow offers a comprehensive suite of tools designed to streamline processes and boost effic...
Dear platform experts, We all know customizations are an unavoidable feature of ServiceNow, when it comes to real-time customer instances. If we have a use case wherein there is a task to capture the customizations on a given instance, can someone ...