ServiceNow Cleanup/cache clear
Hello,I just found that via cache.do we do the cleanup is it possible.what is the advantage and disadvantage. Thank you
Forum Posts
Storyline/Articulate in Knowledge Articles
I work for a financial institution and so we have a lot of procedures for things like opening new accounts and loans. We have started developing walkthrough demos in Articulate/Storyline and would like to see if we can put them anywhere (either in kn...
Resolved! Auto creation - update/create
Hello,Auto application creation in Application Table if any new application is created in Business Application tableIm trying to run above using business rule but its not working properly whenever i do the changes in business appl. change happen in a...
Post Australia upgrade we are getting error-There is a JavaScript error in your browser console
Hi,We are getting error like There is a JavaScript error in your browser console post upgrade to Australia from Yokohama. sp_min.jsx?v=04-29-2026_2044:2774 Error sending message to worker i.console.error @ sp_min.jsx?v=04-29-2026_2044:2774 sendMe...
How to include catalog items meta to be searchable from global search from portal
Hi, we have added Meta tags to the catalog item, and when we search this meta from the ESC portal OOB global search we are not getting any resultscan anyone help me with the steps to include meta tags to the search bar Thankyou
Resolved! How to add HTML Content to Invitation Notification?
At a given notification of Type "Meeting Invitation" I want to add a HTML body. Normallythat can be done by adding the line X-ALT-DESC;FMTTYPE=text/html: to invitation content. But how can I reference there the HTML Message of the Notification or th...
SNUtils Not working
Hi @Arnoud Kooi I am using sn utils, previously when I double click on any form, it used to show backend names and dropdown values, Now it is not working. windows,Alt + / it used to open slash commands, now it not working. I have updated the versio...
How to get a good-looking, data-rich demo dashboard on a PDI?
Hi all, Preparing a short management demo on a PDI (Australia) and need one visually appealing dashboard with meaningful data, ITSM preferred, but CSM/ ITOM, aso. also fine. Already tried:PA Content Packs for ITSM + ITSM Success Dashboard indicators...
Retrieve csv files placed on NAS and import into SN
Hello AllWe have a requirement to pull csv files placed NAS server into ServiceNow. Can you please let me know the process to proceed ahead with this.Any help here would be appreciated.Thanks.
Flow Designer : How multiple group approvals work with Flow Designer ?
Hi All, We are implementing flow designer for one of the catalog items and we have below scenario and not sure how we can solve this using flow designer :- Scenario : We have to trigger approvals to multiple groups (dynamically it can be 2 groups, 3 ...
Resolved! Greenfield - Looking to learn from your experiences
Hello, Has anyone here gone through a Greenfield implementation of ServiceNow within your organization?We’re beginning to plan for this initiative and would appreciate learning from others who have taken a similar journey. I’m particularly interested...
License Impact Validation in Knowledge Management in servicenow
License Impact ValidationHow to validate whether accessing or managing Knowledge-related tasks (e.g. triggered by ratings below 3 stars) in ITSM Workspace consumes licenses (ITIL / Workspace)?Alternative Solutions Without Workspace AccessHow to Ident...
Resolved! Flow Approval not working as intended when a user orders an catalog item.
Hello Community, here In ask for approval action tab, in the rules section, I did Trigger- Service Catalog > Requested item Record > Requested for> Department > Department head(Director).which approval supposes to go to Department head(Director) but...
How to Setup SMTP and IMAP email accounts via Oauth 2.0 Authentication on ServiceNow using MS O365
Follow the Below:1. Install Plugin - Email - OAUTH support for IMAP and SMTP2. Contact the O365 Admin and have him perform the below :a. register Oauth Authentication.b Create Certificates and Permission on the Mailbox to generate Application ID, Cli...
AI search - Genius results
Hi Team - I am looking to hyperlink the genius results card comes as a results form AI search by default, this is not hyperlinked but i am exploring an option to add hyperlink to the results. For example, if you see this result , it is not hyper...