Has anyone incorporated sensitivity labels into ServiceNow e-mail? This is somewhat important for HR and Legal related matters, but also a pseudo requirement from compliance teams: The idea is as part of notifications or as part of a workflow and a...
A catalog item is not showing on the portal search, in the service catalog view or on the topic page it's been added to . But we can able to see the catalog item in 'maintain items' and directly via link.I found theseactive - truecatalogs & categorie...
Hi, I build a custom application for a customer and was tasked with deploying it to their production environment today. I published the application in studio and wanted to install it on prod via "my company application", but I can't install it withou...
I am testing a Transform map that i am unable to get working the way i want. I am working with a Subset of the real data - 100 records. I have verified that my mappings are correct, i even added an additional field mapping to populate the updated f...
Hi Experts, I recently added Highlighted Values for VIP users in my SOW Workspace for both sc_task and incident records. The highlighting works correctly when viewing each list individually.However, I would like the same highlighting behavior to appe...
Does anyone know why Clones are now coming in with a duration of 12 or 14 hours when historically they've been in the 4-6 hour duration quote and completion time? I've got some cloning coming up and slating it for 12 hours is a huge window to have to...
Hello, our Widget KB News (OOTB) displayed our news twice, one in english and one in german.All other widgets only show the news in the selected language. Any ideas ? Thanks
Hello friends, I am developing one .NET/Python utility which is configured with SSO using Microsoft Entra ID. That utility is used to interact with ServiceNow. With ServiceNow, we don't want to have additional service account or Basic auth mechanism ...
Keeping your ServiceNow instance up-to-date is essential for ensuring smooth operations, better performance, and access to new features. This blog post walks you through the ServiceNow full upgrade process, ensuring you avoid common pitfalls and mini...
Looking for pattern if any available for below Audio Video classescmdb_ci_audio_production_equipmentcmdb_ci_video_playout_equipmentcmdb_ci_video_precision_monitorcmdb_ci_video_production_equipmentcmdb_ci_vms_applcmdb_ci_multimedia - Multimedia device...
Hello All, I need your expert advice about creation of scoped application. But as per the requirement i need to extend cmdb_ci table to be part of this scoped application. Do you see any risk in this approach? Also what are the things i need to consi...
Hi Everyone,I am on Zurich and I have two questions regarding Application module links in Application Navigator:Is it possible to set module link type t existing record and to open this record in popup/modal (similar to preview modal but with option ...
Hi everyone,I’m working on enabling Key Management in ServiceNow using APIs.From the UI, I understand that after assigning the required role to a user, the user must log out and log back in for the cryptographic module to be enabled.My question is:Is...
Hi All, To preface: I am very new to Service Now development and flow designer, so I am learning as I go. I apologize in advance if I use confusing or the wrong terminology. I've been tasked with creating a flow for waivers for our organization. Thes...
Hi experts,I have a question for subscription management.We have a subscription for ITSM pro with 355 purchased subscriptions. I see that one of the associated roles of the ITSM pro is "itil".28 users have currently this role.However, when I review ...
