I’m working on configuring the self-service portal, and I’ve set a footer in the Theme settings. However, it’s not appearing on the portal. Could you help me troubleshoot this?Here are a few details:The Theme assigned to the portal includes a footer....
Hello, I am having trouble getting help text to show up on the risk event workspace record when I migrated update sets from a Dev to a Test environment. In the Dev environment the help text is stored on the Hint field in the Field Labels and shows u...
Hi everyone,While performing testing for our upgrade to Zurich, we have discovered a new ACL from Zurich that is causing issues on our forms that have HTML-type fields. This ACL is restricting access to the HTML type fields to users who have the new ...
Hi All, To preface: I am very new to Service Now development and flow designer, so I am learning as I go. I apologize in advance if I use confusing or the wrong terminology. I've been tasked with creating a flow for waivers for our organization. Thes...
I am trying to create a certification policy. I need to get few field from the CI table and few fields from the related tables (I have custom related tables, but for instance lets take CI relationship as an example) to be validated.What's the best wa...
I have seen KMF started supporting key management, where one can generate, renew, suspend keys. I see it support encryption and decryption options internally, where it wraps, unwraps they text using the security key which it internally maintains and ...
task 07 create orphan rule REQUIREMENT: As the Cloud Dimensions CMDB administrator, using CI Class Manager, configure an orphan rule to meet the following requirements: - Using CI Class Manager, from the Email Server class configure an orphan rul...
Hi, We have migrated the legacy survey and could see that the survey email notification is sent even after the incident is resolved once. The survey is sent once when the incident is resolved and when the user tries to edit the same incident the new ...
I am doing the automation for creating new group and modifying existing group using flow designer.I need solution for below actions,1) Add co_owners2) change co_owners3) add email 4) add Email alias5) Change Email Display name Please provide the solu...
I'm curious what others may notice in this area. We launched AI Search for our portal at the end of August. Since then, I've been using the AI Search Analytics dashboard periodically to review what is being searched for and adjust the search result...
where do i add the tier 1 and 2 in servicenow HRSD so i can leverage OOB dashboardsis this done on Recrod producers or on assignment groups?
Hi All, I have installed 'sn_pw' plugin in my instance. I want to make the general display settings as TRUE/ON by default for every new project.Any Suggestions how can I achieve it. It is totally OOTB workspace as of now, i have only installed the p...
Hi All I'm trying to implement the password reset functionality for our end users via the portal, and one of the requirements is using duo security for 2FA. There are a couple of threads on it but I have not been able to find any information helpful ...
I am working in service operations workspace (change request form). I want to hide these highlighted values from record information contextual side bar. can anybody please help me to give solution? I have tried using UI builder but I am not able to s...
I've been looking into an issue/bug, which lead me to the Auto Close Resolved Cases Flow. I've stumbled into a bit of a catch-22. In order to make a change to the Auto Close Resolved Cases flow, I need to re-publish the amended flow. When I do so, it...
