task 07 create orphan rule REQUIREMENT: As the Cloud Dimensions CMDB administrator, using CI Class Manager, configure an orphan rule to meet the following requirements: - Using CI Class Manager, from the Email Server class configure an orphan rul...
HiIn knowledge management we have approval publish/retire, instant publish/retire . So my requirement is for some knowledge articles based categories it should go approval process for some articles based on category it shouldn't go any approval proce...
Hi community,I'm trying to set up ReleaseOps across two instances and can't get past the Multi-Instance Framework (MIF) trust step. I'd be grateful for any advice from anyone who has seen this error.Environment- Two ServiceNow-provided demo instances...
I want to change the Agent's status to available automatically in inbox of agent workspace instead of manually changing it. By default it's offline.
Hi! I'm trying to set up Agent Chat, so that our users can live chat to our agents from the Service Portal. I initially set up Connect Support, which was quite straight forward, but we also want to start using the new Agent Workspace and I haven't fo...
I have a strange issue where if I hit the base URL (https://<instance>.service-now.com/) after having navigated to the SSO Login URL, I keep getting redirected to the SSO Login page via the auth_redirect.do page. Without visiting the SSO Login URL, I...
Hello Team, We have requirement that "Document" is a drop down variable on the service catalog if you select the 'yes' in that variable we need to show the document link type or name. If you click on that link document should be downloaded(Business h...
I want to check if an attachment (sys_attachment) is encrypted or password protected.This is because the linked system is not able to process those files.Is there a good script or setting to do this?
How to define the Sender Email address(from ) for any kind of outbound notification through flow designer. In the legacy notification, we have the option to define the FROM address, but in the flow designer (Send Email) , we do not have such option,...
I need to convert the date format to yyyy-mm-dd in flow designer using a inline script my trigger is a problem task record which contains a due_date field.
Hi all, Within the Australia release of ServiceNow, I noticed the ability to create an AI Security and Privacy Task. I cannot find any specific documentation for this specific task or its functionality. A few questions I had were:What value does this...
I am trying to automatically redirect a user from the original menu that appear with all the Topics, rather than have another link appear for a user to click on in the Virtual Agent. For example, here is All the Topics that are active. If I press on ...
We have recently got out NowAssist license and while playing around with native MCP server and AI agent/Skills available, I was trying a use case - Extract the attachment from a record ( eg.- incident), read the content and give the output as a summa...
has anyone experienced this error when activating a Flow in the Flow designer? I can change and save my flow. I can test the flow, but I can't activate my flow.I'm on the Washington DC version patch4-hotfix1
Hi Team,Currently we are experiencing ATF Scripts failures (around 37%) related to Custom UI and Page inspector.Custom UI has been working for us since Washington release and post Zurich upgrade these scripts are failing. More importantly, the relea...
