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ESC Footer will not show

I’m working on configuring the self-service portal, and I’ve set a footer in the Theme settings. However, it’s not appearing on the portal. Could you help me troubleshoot this?Here are a few details:The Theme assigned to the portal includes a footer....

Jessica49 by Tera Contributor
  • 632 Views
  • 1 replies
  • 0 helpfuls

Resolved! Help Text on Risk Event Record

Hello,  I am having trouble getting help text to show up on the risk event workspace record when I migrated update sets from a Dev to a Test environment. In the Dev environment the help text is stored on the Hint field in the Field Labels and shows u...

New [HTML] Datatype ACL in Zurich

Hi everyone,While performing testing for our upgrade to Zurich, we have discovered a new ACL from Zurich that is causing issues on our forms that have HTML-type fields. This ACL is restricting access to the HTML type fields to users who have the new ...

Resolved! Flow Designer - Wait for a duration

Hi All, To preface: I am very new to Service Now development and flow designer, so I am learning as I go. I apologize in advance if I use confusing or the wrong terminology. I've been tasked with creating a flow for waivers for our organization. Thes...

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Meerk by Tera Contributor
  • 4284 Views
  • 6 replies
  • 1 helpfuls

CMDB Data Manager Certification Policy

I am trying to create a certification policy. I need to get few field from the CI table and few fields from the related tables (I have custom related tables, but for instance lets take CI relationship as an example) to be validated.What's the best wa...

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Encrypt and decrypt rest message

I have seen KMF started supporting key management, where one can generate, renew, suspend keys. I see it support encryption and decryption options internally, where it wraps, unwraps they text using the security key which it internally maintains and ...

User145619 by Giga Expert
  • 1935 Views
  • 3 replies
  • 0 helpfuls

Resolved! Survey is triggered multiple times.

Hi, We have migrated the legacy survey and could see that the survey email notification is sent even after the incident is resolved once. The survey is sent once when the incident is resolved and when the user tries to edit the same incident the new ...

Hari1 by Mega Sage
  • 3601 Views
  • 5 replies
  • 1 helpfuls

AI Search Optimization Effects

I'm curious what others may notice in this area.  We launched AI Search for our portal at the end of August.  Since then, I've been using the AI Search Analytics dashboard periodically to review what is being searched for and adjust the search result...

Kevin Lee by Tera Expert
  • 848 Views
  • 1 replies
  • 0 helpfuls

ServiceNow and Duo Two Factor Authentication

Hi All I'm trying to implement the password reset functionality for our end users via the portal, and one of the requirements is using duo security for 2FA. There are a couple of threads on it but I have not been able to find any information helpful ...

Kai Tingey by Tera Guru
  • 2819 Views
  • 9 replies
  • 1 helpfuls

Update Case Action - stuck in Draft

I've been looking into an issue/bug, which lead me to the Auto Close Resolved Cases Flow. I've stumbled into a bit of a catch-22. In order to make a change to the Auto Close Resolved Cases flow, I need to re-publish the amended flow. When I do so, it...

Hurleybird by Tera Expert
  • 6890 Views
  • 10 replies
  • 33 helpfuls