Hi,I have several items in the Service Catalog with their Delivery time set (for example, 14 days).Each item uses a Flow Designer Flow, and the flow has stages configured with the corresponding days.I’m not using workflows or execution plans.The issu...
I have been playing with Playbooks and Process Automation Designer to demonstrate its capabilities, and for the most part, I'm satisfied with what is possible. However, there is one major issue. I have been trying to use the Collect User Data activit...
Hi everyone,While performing testing for our upgrade to Zurich, we have discovered a new ACL from Zurich that is causing issues on our forms that have HTML-type fields. This ACL is restricting access to the HTML type fields to users who have the new ...
I've been looking into an issue/bug, which lead me to the Auto Close Resolved Cases Flow. I've stumbled into a bit of a catch-22. In order to make a change to the Auto Close Resolved Cases flow, I need to re-publish the amended flow. When I do so, it...
Hi all.I am currently looking into SSL/TLS server certificates for ServiceNow.Based on this, I would like to know the following 1. Is there a document that summarizes ServiceNow's SSL.2. How the certificates are created.3. How the communication will ...
Hi Community I am trying to configure the list layout on ServiceNow, I am moving all the columns I want from the available section to the selected section and save the change. However; the list layout reverts back to the previous setting. I have noti...
You can add certificates to the MID Server to communicate over SSL/TLS in one of two ways:Add certificates directly to the bundled JRE TrustStore file, using the following procedure.Specify a different TrustStore file for the MID Server to use. For ...
Hello, I'm trying to limit what fields are shown on the "Edit items" when you click "Edit" on Workspace. I can see that it can be controlled by Write ACLs but changing the Write ACLs would be tricky as we would like the users to update fields on the ...
Issue: We are facing an issue with setting the source(contact_type) field when we create hr case from agent workspace. The HRSD security is customized. OOB method is not followed for the security. The agent will have access to create case for all t...
Hi All, We have configured by direction integration between ServiceNow (PTask) & Jira (Issue) using Jira Spoke. From ServiceNow, when it is creating a new Ptask or updating it, it is reflected in the Jira Issue board. But the Update from the Jira is...
Hi all,I'm setting up a ServiceNow demo instance (Zurich Patch 1) for some prototyping with AI Agent Studio, and I'm encountering an error when trying to load the list of AI use cases.Here’s what I see: Error: List controller data broker transform er...
We want to create multiple CIs. Under business applications in ServiceNow. The catalog form that we have to request the CI creation is complex and once can raise one request per CI only. What would be the best way to get bulk CIs get created in Servi...
Which Assignment groups are marked as 'L1 capable' field after a case & incident is resolved/closed
I have written this UI Action:function onClick() { var gm = new GlideModal('glide_confirm_basic'); var validation_message = "Aquesta acció farà que la factura deixi de ser vàlida i se substitueixi per una de nova que quedarà adjuntada en el camp...
I want to search if any flow variable in the Flow has script values without manually opening that 'set flow variable' steps, may be using script will be good. How to achieve this? what should be the script?In short, I want to identify if there is any...
