Hello everyone,I am trying to create a UI Macro, which when clicked opens a window showing the list of Configuration Items assigned to the user in the Caller field. When clicking on the CI, this would then populate the CI field on the incident form. ...
Hello team,We are experiencing an issue with the view_count field in the Community table, where the value is unexpectedly changing to 2147483647.There are no logs or audit records indicating what is updating this field or why the value is being chang...
Hi there, On Knowledge table I can see 2 category fields. I wanted to know what difference between these fields is and why we are only using only Category(kb_category) field. It seems like Category(category) is no longer used anywhere. Can you please...
What is the difference between the "category" field and the "kb_category" field on the kb_knowledge table? Both are labeled as "Category". The "kb_category" field is the one that's on the kb_knowledge form by default, so it appears that "category" is...
Hello Team, I have a requirement to set a business service form to default for users with a role. I have to set it using View rule by using the advanced script. The problem I have encountered is unlike all the views ,Default view doesn't have a ...
Guide on writing a Configuration Management Plan for ServiceNow On-Prem.
I have created a service catalog page, under a label there are 4 checkbox items to be placed, I want those checkbox items to be displayed on alternating sides in two columns of the catalog page instead of 1 single column. Can someone help me out in t...
We are facing the error: "To clone to an instance, you must have admin privileges on the target instance" while scheduling a clone from PROD to DEV.We had not encountered this error previously, but after the upgrade, it is now occurring even though t...
I want to build a report for how many sessions logged in ,page view like that I can see in analytics.Please let me know how to create such type of reports
Hi everyone,I registered for ServiceNow World Forum Mumbai 2026, but I have not received a confirmation email yet. I have also raised a support ticket, but it currently says to wait 24 hours for a response.Since the event is tomorrow morning, could a...
Hi, I have registered to the ServiceNow World forum Mumbai 2026, but haven’t received any confirmation on this. I was added to the waitlist. Also, I am able to see submit option even after submitting once. Can someone please help me with the registra...
Over the years I've worked with a lot of different clients on ServiceNow, and these days AI comes up in nearly every first conversation.One engagement has stuck with me. It was a large enterprise that wanted AI in their ServiceNow environment. They h...
The subject says it all, I have subcategories on a table where they have a sequence, 1-7, and yet when you go to select a subcategory, it's not in that order.Note: this is in a portal we built. Where shall I start or continue to look? I haven't com...
I am trying to remove the Overview tab from the Service Operations Workspace Incident record view. I have tried deleting the "cause" section from the view. I also have tried duplicating the "Incident Overview SNC" variant, deleting the "cause" contai...
Hello, we are ServiceNow customers ( Healthcare) implementing Sailpoint as our IAM solutions to integrate Service Catalog and maintaining access request and approval through ServiceNow while managing the governance and identity through Sailpoint ISC....
