Searching Knowledge from Another System

[Spencer_Beemill]

Is it possible to integrate external federated search tools to also search the ServiceNow cloud and access HR knowledge articles including the meta data/security profile so that the right knowledge can be shown to end users?

Scenario: Client is using another Enterprise Portal technology (Adobe Experience Manager, SharePoint) and wants to be be able to find Knowledge Articles from their already existing Enterprise Portal (not our native SP)?   What enterprise / federated search tools have clients had success with to also search their on-premise sources and the "ServiceNow cloud" if any?

Much appreciated... !

[Dave Rose]

Hi there, I am looking for similar. I found this answer elsewhere in the community. Might help...

https://community.servicenow.com/community?id=community_question&sys_id=46ac87e5db9cdbc01dcaf3231f961936&view_source=searchResult

[Chandu Telu]

https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/build/service-portal/task/search-sp-advanced-ext-kb.html

[Pardhu Guduru]

Hi Spencer- That will be altogether different approach i think.

Step 1: For that we need to create one web service(REST or SOAP) .

step 2: Adobe Experience Manager platform need to configure a rest message or SOAP message which can hit the previously create web service with the respective key word in the search.

step 3: In the web service in the service now we need to do the scripting like it should send the articles details based on the keyword which the third party send as parameter. 

step 4: Process the response which you got from the ServiceNow and display them in the results. 

Note: As per my understanding getting the search results from the servicenow is not a big deal but if you want a Type ahead search functionality (which can suggest you some articles ) then it can be a issue since it nay take more time.

Regards,

Pardhu.