I'm trying to follow this KB for configuring password rotations, i.e., users can't use the same passwords when resetting, but the KB Article makes reference to the related list 'Password Reset Credential Store Parameters' and this isn't available on ...
Is there a way to add a capability to edit field values in Agent workspace List view? Here's a sample of field values that the ITIL users / Agent cannot modify.
Hello everyone, I'm facing withan issue with java wrapper which runs the command whoami each time Mid Server is started.This raise a security alert beause MidServer service is started with local system account.Is there a way prevent this security ale...
When I tried to create an account from the CSM/FSM workspace, the record don't insert.And the page don't refresh.This also don't work in the agent workspace.The UI Action is save and other records works good and can be created but in the Account (cus...
What is the line feed code of the CSV file when the Import, Export Charset is set to "UTF-8" in ServiceNow?Will it be LF or CRLF?
Is there a way to calculate a total from values in rows in a multi-row variable set (mrvs) into a variable outside of the mrvs on a catalog item? Use-case that I have is a user is entering in various tuition expenses in each row of the mrvs, and thos...
Hello All,I need to open an incident into workspace view instead of legacy view from global search of service now. For e.g - INC00011222 When I search it in a global search of now platform, it should open this incident record in workspace view not in...
Hey all,Looking to try and create a Trend Graph for contact types (Phone, Web, Email and Self Service), sorted monthly for the last 12 months and that allows me to filter between agents.Thanks!
Hi guys, Is there any official documentation on this particular "sys_display.cc_block" field? I notice this field that's showing in the URL of the transaction logs of an "email_client_template.do" entry while debugging an issue that a customer faces ...
Hi all, I am looking for APIs to get MFA methods data (ex, Authenticator, Security key, email etc.). What tables or logs I can look into to get the MFA methods details. Thanks
I have completed the CSA course one month before still not received the Voucher.do let me know any specific steps to be done.
Hi All, We just upgraded to Utah and now the portal search widget is not returning any article that isn't on an OOTB article template. We created a few custom article templates and these are not showing in the search when we search by name or even KB...
We have created a CAB Meeting and there we have a Board Group as well. When we are clicking on related link 'Send meeting request to attendees', CAB Board members are not receiving invitation, rest member do get a meeting invitation. May I know the r...
We have some templates created for our custom table. And we are setting some fields in that template for our custom table. I want make one of the field under template field (which is a field of custom table) read only for non admins, so that they can...
Hello! We need to configure a notification (like a basic Out Of Office in Outlook) that sends between specific times. The idea is that if someone emails in at 8pm for example, they get the notification back to basically say "office hours are between ...
