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Forum Posts

Apply new Metric Definition to old Incidents

Hi all, I've just defined a new metric in order to get how much time spent my incidents on a determinated sub-state "On hold Reason"   Then i can create a dynamic report based on this metric to know that time by incident:   The thing is, this only ...

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daniziz by Kilo Contributor
  • 2854 Views
  • 3 replies
  • 1 helpfuls

Resolved! Cannot authenticate user using Azure AD SSO.

I have configured SSO for Azure AD and I'm trying to test the connection.  Despite it Azure AD accepting the account details it is redirecting back, asking which account to sign out of and then asking me to close the window.  Clicking Activate still ...

Aidan by Tera Guru
  • 7115 Views
  • 5 replies
  • 6 helpfuls

Resolved! REST Access to Multi-Row Variable Sets (MRVS)

The Internet has a lot of resources around ServiceNow's Service Catalog and Table REST APIs.The Internet also has a growing number of resources around ServiceNow's Multi-Row Variable Sets (MRVSs).   What I can't find are mentions of getting or settin...

archiving/cleaning up question_answer table

hi all!We are working on ticket (incident) data archiving and one of the related tables which poped up is question_answer. Interestingly I am not able to pick or see this table as related table for archiving, and of course we don't want to leave this...

Rim1 by Tera Contributor
  • 2517 Views
  • 6 replies
  • 0 helpfuls

Free Service Portal Widget: Related Lists

To help contribute back to the community, we're going to try to develop and give away one new widget per month.For January we have developed the "Related List" widget, which allows you to display related lists on the form page in Service Portal.Examp...

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nathanfirth by Tera Guru
  • 31783 Views
  • 65 replies
  • 10 helpfuls

cmdb_ci_circuit

All,Anyone has used this table? What is this table for? Typically,which industry would use it more often?Any examples is greatly appreciated.Thanks,Dor