I'm implementing a live agent chat through Advanced Work Assignment. I have the queue working. There's the option for a custom "initial reponse." Is there anyway to add scripted dynamic values here? E.g.: Thanks!
I have created a survey without trigger condition as I have to trigger a survey against asset on demand through schedule job. when I execute below script using createAssessments() function it is not creating assessment instance below is the return ex...
Hello Everybody, I want to know if there's a way to force changes to an Update Set built in Scoped applications. I got this code to use in Background Scprit //Query for the recordvar rec = new GlideRecord('sys_ui_section');rec.get('116b367b6feecf40...
How do I create a Net Promoter Score Survey? And also have it calculate the score? Apparently it's supported but I do not see this option in Survey Designer. I would think that this is different from numeric scale or image scale. https://docs.servic...
After when I create field with type is date time.I want customize this field. I don't want the user to be able to select on Saturdays and Sundays. It will readonlyHow to customize date picker?
Hello Team-We have users with multiple locations like UK, Australia, India etc., our user table is updated for the users with their respective time zone and my system default is US/Eastern. Issue is:The users preference setting is changing to system ...
Hello - In my Onboarding catalog item, I have a start_date variable that is auto-populated from an email from Workday.That start_date variable field value appears as mm/dd/yyyy (shown here): I have a script in the workflow (Workflow Editor) for each ...
I have a sysId and a table passed to the record page which renders a viewport component. The problem is that my viewport component doesn't have access to those props. When I pass @context.props.sysId and @component.props.table to the glide form data ...
Hi Guys, I can't seem to show a message under a reference field in the portal. I have tried the following g_form.showFieldMsgg_form.showErrorboxMacro It works in the core UI : but not in the portal: Here is the code: Thank you in advance. Rega...
Greetings, I have looked around and haven't found a solution in the community for this, but I am needing to sort the results of what is selected when viewing a record. See below. So this field Licensed States, is on a form in our ServiceNow environm...
I'm trying to recreate a List report for a Catalog Task (sc_task) in a UX List and some of the list columns dot-walk differently when being added to the list. In the report when you click "Choose Columns"->"+Variables"->(click that dot-walk sign in t...
For a given User Role I'd like to generate a visualisation similar to table map. On the left hand side all Roles that contain current Role (inkl. grandparents) and on the right hand side all Roles that are contained by current Role (inkl. grandchildr...
I am attempting to configure the Service Graph Connector for SCCM but I am running into some strange authentication errors. I am wondering if anyone else has encountered a similar error. I have set up the integration to use integrated authenticatio...
Hello,Flow Designer is still infancy topic in community. We wish to implement a flow within the flow designer for managing demands (dmn_demand table). As I understand if the trigger conditions defined in the flow meet, the particular flow gets attach...
What is the use of 'UsageAnalytics Counts' [usageanalytics_count] table. What information can I derive from this table? Where is the documentation for this table.
