ServiceNow AI Platform forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Get Edit/Add option on Approvers Related List

Hello   I have just created a new custom app by App Engine Studio. I used Now Experience UI Builder to create Workspace for this custom app.   I found in the Workspace, there's no way to Get Edit/Add option on Approvers Related List, so I tried to re...

Bird1 by Mega Sage
  • 1221 Views
  • 3 replies
  • 3 helpfuls

Can the Remote Instance Spoke (Integration Hub) retrieve updates like comments and status from Remote Record and post it in the local instance?

I am using the Remote Instance Hub- Integration Hub to integrate two Servicenow instances. I was able to successfully set it up and implement two of the actions: 1. Create Remote Incident 2. Update Remote Incident. Both are information flow from loca...

Arti Kumar by Tera Contributor
  • 1203 Views
  • 3 replies
  • 0 helpfuls

Reporting on UI Action Usage

Is there a way to report on when a UI Action is clicked to see how many times it is being used? I'm working on some updates to customizations (hopefully to revert them) and want to see, from a data standpoint, what the potential impacts could be. Spe...

Resolved! Licensing - which roles require licenses?

We're trying to reconcile our license counts. I know that ITIL licenses are required for fulfillers. All of our IT group is covered by the ITIL licenses we currently have. However, in the list we received there are roles such as 'knowledge', 'knowled...

suekoontz by Kilo Expert
  • 10531 Views
  • 2 replies
  • 7 helpfuls

Resolved! OAuth 2.0 connection with Workday

Has anyone made an OAuth 2.0 connection to their Workday tenant?  I am following the Workday HR spoke documentation in order to retrieve a RAAS report.  I have the oauth_entity record created using the client id & client secret values provided by Wor...

find_real_file.png
Brian15 by Tera Guru
  • 15124 Views
  • 9 replies
  • 0 helpfuls

How to create report on First call resolution

Hi,We are using ServiceNOW and we have now started with using Incident and incident task and we don´t know how we can create reports on "First call resolution" if we also have incident tasks. We have seen that we can use re-assignment count but how c...

Bora by Tera Contributor
  • 4246 Views
  • 3 replies
  • 0 helpfuls

child incident resolved notification

Hi, I am working on creating a notification that sends an email to the parent incident's assignment group when a child incident is resolved. I suspect there might be an issue with the condition, but I'm not entirely sure.This is what I tried:Thanks,S...

Sahar_Kaizer_0-1701246320148.png Sahar_Kaizer_1-1701246361233.png Sahar_Kaizer_2-1701246380362.png

Resolved! Demo data for ServiceNow modules on PDI

Dear all, Is it possible by any chance that we can get dumps of ServiceNow real-time data to be fetched into the respective tables? Load demo data helps, but not to the extent that you can do a full-fledged analysis. Creating manual data or even if i...