We have set up AD integration with our users.ou on AD to authenticate users sign on to ServiceNow. We have a requirement to ONLY give access to users that are defined in the AD group called ServiceNow. When we pointed our LDAP at ServiceNow Group it ...
When sending emails from ServiceNow using the ServiceNow SMTP Server there is support for Sender Policy Framework (SPF). But how about DomainKeys Identified Mail (DKIM)? Is there any DKIM support - or can it be achieved without too much complexity?
I created four different Catalog Items, each with different fields, but all four having "Jira Project". This fields references JIra projectKeys stored in ServiceNow.The Catalog Items are supposed to create four different issue types in Jira (Access, ...
We have a requirement to set the RITM due date based on various options selected on the catalog item so that it reflects the relevant SLA of 3, 7 or 15 days.This can obviously be configured in the Schedule property of the workflow but we need to be a...
Hello, We currently have a JDBC Data Source and transform map set up to retrieve PO related data. Our problem is some POs are missing the PO Line items. I think this is probably because po line items are being added as the transform is occurring. Th...
Hi All, I am not finding the way to show the category in the Service Catalog home page.Admins can see but other users are unable to see the categories. Please help. Thanks,Sam
We have enabled AI Search on the /sp portal and Virtual Agent.But it seems that along with KBAs and Catalog Items, the Virtual agent will also show People (from sys_user) in its suggestions. For example if I start a new interaction with the Virtual A...
Hello everyone. I've created a catalog item and created an After - Business Rule, to save the RITM and variables in a custom table. The code below creates a record in my custom table, but it's not the correct record. In the sc_req_item, this business...
I am a new flow designer user and bear with me on a simple question. First approval is to a group. If they reject it sends notification to the author. If first approval is approved, it goes to manager approval . Seems very simple but I think I may...
Hello, I'm in the process of building my first catalog item for our new SNOW instance. At first I had no issues building the catalog, clicking "Save" and then "Preview" to view what I had built. But now I'm unable to see the questions I have created....
Hello Everyone, Greetings!! Maximum how many number of incident tasks can be created from a single parent incident. Thanks
We have several users designated to create templates on behalf of their respective teams. These users are creating templates and making it so specific teams can see the templates (group option). However, we are seeing that the users in these groups c...
I have created a heading and now I want to change the text color in CSS styling I am using color: white; but still there is no effect on the heading. Can someone please guide how to do the same in UI Builder.
On the Approval for a record, i need the rejection comments mandatory on Portal. Same is achieved by cloning the Approval info widget with the below code. However i need it to be consistent on portal on the index page containing Approvals widget. can...
