Seeing blank List when logging in to Agent Workspace as non admin user

[bkhan]

Dear - I have created Agent Workspace using App Engine Studio, How do we assign access to the URL to Agents (non developer). I can see the Case data getting populated when I am logged in as Admin, but how to give access to others.

Please tell me which roles are needed or any other setting needed to enable.

App only has need of user with "agent_workspace_user" role, but I just don't see data with users having this role.

please assist.

[Mohith Devatte]

Hello @bkhan ,

this usually happens if the logged in user is not having roles to see the list so you need to create audience for that page or LIST in UI builder 

Follow this link it will help you in creating the audience 

https://docs.servicenow.com/en-US/bundle/tokyo-application-development/page/administer/ui-builder/co...

Hope this helps 

Mark my answer correct if this helps you 

Thanks

[bkhan]

I added there also.

now roles needed in App Studio

and exactly same roles I added in "create audience" also. still facing same issue. 

[Mohith Devatte · Accepted solution]

@bkhan did you create M2M applicabilities for lists too ?

refer this link 

https://www.servicenow.com/community/next-experience-articles/configuring-lists-in-configurable-work...

in this scroll down and see the paragraph written about audience and M2M applicability also.

Mark my answer correct if this helps you 

Thanks

[bkhan]

Thanks Mohith !

Applicability and M2M Applicability was the missing piece.