Send invitations to users who not answered first send out - OOTB?

[Henrik Jutterst]

Looking for an out of the box solution to resend invitations to users assigned for a specific survey in ServiceNow.

I have all my users in a group that should take a survey, but after the first notifications are sent out I would like to send a reminder with a reminder notification to the users who haven't answered the specific survey.

Is there an OOTB way of doing this?

An extra nice feature would be if I add a forgotten user to the group when the first invitation already is out and I can send original invitation to just that/those newly added users without spamming the whole group.

Kind regards
/Henrik

On the contrary, clicking the "Send Invitations", sends an email to all users in my group even though they already got the initial invitation. Every time I click this button invitations is sent to all users in the group.

[Gurpreet07 · Accepted solution]

OOB Solution: 

Enable email client for this table (set dictionary attribute   email_client=true)

Custom Solution:

1. Register new event in event registry

2. From Ui Acrion script , query survey response and survey instance tables and fetch only those users who haven't responded to survey

3. Trigger event form UI Action Script and pass recipients/ users as event parm.

4. Configure an email notification for above event

[Henrik Jutterst]

Hi @Gurpreet and thanks for your feedback.

So if I understand you correct - OOTB solutions can't really batch send e-mails to users one by one? If so, the custom solutions looks like a better solution.

[Gurpreet07]

Yes, Custom solution is required for batch e-mails to users.