This is driving me nuts. With Virtual Agent Lite, in the Greeting. topic, the Send Topic Picker block is using the below code to fetch and display "Or take support from a Live Agent available." with the topic picker in the chatbot (image below). Whe...
Any idea how to find ACLs that have no roles associated? In list view on sys_security_acl you can easily filter for Condition = empty and script = empty. Role however is more like a related list, and I can't report on this table in the reporting mod...
How does the expiry process for Knowledge articles work? As I understand it, the Valid to field is used to set whether an article is expired (once that date has passed), is this correct? Is there a way to add a step for an approval or check of some s...
ServiceNow ACL documentation describes behavior that differs from what I'm seeing in my environment. ACL documentation states: "If a user fails all table ACL rules, the user cannot access any fields in the table. If a user passes a table ACL rule, th...
Hi All, Once we attach KB to change request form and save it "HTML format" of KB is getting attached to description. As shown in screenshot. This is in Vancouver. Some one helps to resolve this issue is much appreciated. Thanks,Geetha.
Hello, I am attempting to build out a workspace in the Vancouver release and am running into some issues with adding a certain variable to a workspace form. Here is the form component I have in the workspace: I am able to get the variable onto the f...
When I am studying in my instance I deleted something witthin Default SOW under UX Menu List Cong after that Default SOW was lost, I looked deleted record page I cant see new deleted records
Hi, I'm after suggestions as to what the Service Model relationship should be in the CMDB in the following scenario. We have file cluster servers <Server01> and <Server02>, and a number of Client Access Points. The Client Access Points (which are cur...
I have a Virtual Task Board and I'm running an automation in it. If I do it using Power Automate it works fine If i do it using Python+Selenium it's able to open the VTB click the "Add Card" and add the title to the card, but every thing I tried afte...
I have my webhook set up to retrieve the short description and description changes from Jira. When the Bug is created in Jira I send the short description and description from the incident: My webhook is set up to send changes to Summary and Descript...
Hello, Can anyone help me on adding filters to a list record? I was trying to add another module in change that will contain records that has a planned start date of today + 7days. But it seems to not be working. Here's what I'm using. Appreciate al...
We need to somehow filter the watchlist picklist to be only those users who can actually view the record. It makes no sense to add someone to the watchlist who cannot view it.
I am exporting data from ServiceNow from an export set to a tool which provides us with a dashboard based on the data we have. The data is surrounding User Information, however, I would like to include a URL so that anyone who is on the dashboard can...
*Asking this question on behalf of a business user* User has the admin role and is trying impersonate someone known as a BCM Planner (contains a variety of BC related roles needed for testing the new BC workspace). The user was capable of being imper...
Hi All, In workflows I was able to get approvals comments added to the catalog task, by adding the following line task.comments= new AddApproverComments().addComments(current.getValue('sys_id')); in the catalog script. Does anyone know how to do th...
