Can We install RPA Hub in PDI?
@Chuck Tomasi It was great session on RPA hub. I am interested to learn more on this and have a question. How do we install RPA hub PLUGIN in PDI?
Forum Posts
Resolved! How does the "This helped" button work in contextual search?
A while ago I set up contextual search for certain catalog items, where knowledge base articles appear as you type in the short description of the catalog item. When you open the contextual search results, a button labeled "This helped" appears. I ne...
Resolved! how to upload multiple files with the attachment variable
have attachment variable but when we try to upload a second file it overrides the 1st one
Global Search field color?
Hello, I recently made changes via the branding editor and added a theme. The Global Search field changed colors to match my theme, but it's the same color as my text. I can't seem to find a setting in the Branding Editor or the custom theme to s...
Resolved! Agent Chat - Time to accept - Countdown timer incorrect values
In our Agent Chat Assignment Rule, the Timeout value is set to 45 seconds. During our testing, the Time to accept value shown to an Agent to either Accept or Reject an incoming chat normally starts at 45 seconds and then counts down to zero if no act...
Are REQUESTOR not charged by ServiceNow?
Hello, Are requestor roles not charged by ServiceNow? Ex - below role is marked as Requestor role. If this give ONLY this role to the user, ServiceNow will not charge?
How to capture all the views in a newly created update set?
Hi Community, Could anyone please help how to capture all the views in a newly created update set? Thanks, Ankita
How to make multiple fields non editable on list view?
Hi Community, Could any one please let me know how to make multiple fields non editable on list view based on certain conditions? Thanks, Ankita Kolhe
Resolved! Upgrade to ECMAScript 12
I am trying to use ES12 in my application's script include, throws me "com.glide.script.RhinoEcmaError: let is an ECMAScript 6 feature - not supported" error.I have seen posts where it says change "Javascipt mode" in the application. But I see only t...
How to limit number of returned results for a Search Source?
I created a search source for the sys_user table to allow users to search for people in the Service Portal, the problem is it returns too many names and sometimes it crowds out all other search results (knowledge and catalog). How can I limit the nu...
Flow designer - how to get approval's comments
Hello All, I have a basic approval flow in Flow Designer: If approved do thisIf not approved do that Do you know if it is possible to"get" or "lookup" the approval's (or rejection) comments? I'd like to update the record (in this case the "additional...
Resolved! User Approval + Manual Approval
Hello all, I have a request to add a manual approver in case that the requestor's manager is on leave and cannot approve. I'm using the Approval Coordinator for the manager approval and the manual approval. But when adding the a manual approver and h...
Resolved! Search options for Document ID field type in list view
Hi, I wanted to know if there is any way to search any keyword in document id field in list view apart from sys_id search. Thanks
Knowledge base articles custom fields content not displaying in workspace
Hello,I added 2 screenshots to show what I mean. After click on article in workspace(Agent Assist) showing only title and body(text) of the knowledge article. In addition, I need to add some custom fields.I have searched in ServiceNow documentation, ...
Resolved! Show all comments from RITM in email notification
We have a requirement that all the comments added in a RITM should be available in email notifications.In our system, when an RITM is generated, there could be multiple tasks assigned to different teams.The team handling the RITM should be able to se...