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07-04-2018 12:28 AM
Looking for an out of the box solution to resend invitations to users assigned for a specific survey in ServiceNow.
I have all my users in a group that should take a survey, but after the first notifications are sent out I would like to send a reminder with a reminder notification to the users who haven't answered the specific survey.
Is there an OOTB way of doing this?
An extra nice feature would be if I add a forgotten user to the group when the first invitation already is out and I can send original invitation to just that/those newly added users without spamming the whole group.
Kind regards
/Henrik
On the contrary, clicking the "Send Invitations", sends an email to all users in my group even though they already got the initial invitation. Every time I click this button invitations is sent to all users in the group.
Solved! Go to Solution.
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07-04-2018 01:11 AM
OOB Solution:
Enable email client for this table (set dictionary attribute email_client=true)
Custom Solution:
1. Register new event in event registry
2. From Ui Acrion script , query survey response and survey instance tables and fetch only those users who haven't responded to survey
3. Trigger event form UI Action Script and pass recipients/ users as event parm.
4. Configure an email notification for above event
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07-04-2018 01:11 AM
OOB Solution:
Enable email client for this table (set dictionary attribute email_client=true)
Custom Solution:
1. Register new event in event registry
2. From Ui Acrion script , query survey response and survey instance tables and fetch only those users who haven't responded to survey
3. Trigger event form UI Action Script and pass recipients/ users as event parm.
4. Configure an email notification for above event

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07-04-2018 12:17 PM
Hi @Gurpreet and thanks for your feedback.
So if I understand you correct - OOTB solutions can't really batch send e-mails to users one by one? If so, the custom solutions looks like a better solution.
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07-04-2018 10:05 PM
Yes, Custom solution is required for batch e-mails to users.