Sending Notification using Flow Designer

Pascal P
Kilo Guru

Hi,

I'm trying to send a notification using a flow activity. I followed this official Documentation : https://docs.servicenow.com/bundle/paris-servicenow-platform/page/administer/flow-designer/reference/trigger-notification-action-designer.html

But I cannot associate my input Record to the Record field in the notification step. (See picture below) 

Do you guys know what I'm doing wrong ? I can choose a reference field, like Assigned_to, but I cannot choose the record itself. (My notification is on the table sc_request)

Thanks !

find_real_file.png

And here is my Input:

find_real_file.png

1 ACCEPTED SOLUTION

Pascal P
Kilo Guru

Never mind, I got it ! (The input needs to be of type REFERENCE and not RECORD)

The serviceNow Doc is not quite clear on that. And after searching, this post helped me:

https://community.servicenow.com/community?id=community_question&sys_id=5d372459db8edc10190b1ea668961945

Have a nice day!

View solution in original post

3 REPLIES 3

Community Alums
Not applicable

Are you attempting to send the entire 'request' record so you can use a mail script in your notification record to get some data from that record?

Hi Timmo,

I am using the OOB Activity step (Notification step), which requires the entire Record, and then the field "table" should be automatically populated.

*that is what I understood from the serviceNow Documentation. 

Pascal P
Kilo Guru

Never mind, I got it ! (The input needs to be of type REFERENCE and not RECORD)

The serviceNow Doc is not quite clear on that. And after searching, this post helped me:

https://community.servicenow.com/community?id=community_question&sys_id=5d372459db8edc10190b1ea668961945

Have a nice day!