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Service Availability Field

joshmorris
Tera Guru

In the vendor management workspace what table is the Service availability field pulling from?

joshmorris_0-1734522179113.png

 

1 ACCEPTED SOLUTION

Hi @joshmorris 

 

Service Availability is referenced on Service Credit, and when o check in my PDI, and go to the Service Availability table

 

AGLearnNGrow_0-1734524742854.png

 

The value of Service Availability depends on SO, so if there is no data in the backend nothing will come.  and in PDI there is nodata

AGLearnNGrow_1-1734524802991.png

 

 

You need to create SO, and linked with the vendor and then create a Service Commitment.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

8 REPLIES 8

Hi @joshmorris 

 

You can do one more thing

- Open this form in native view ( Not in Workspace)

- Then you can see this field on form

- Right click and check the dictionary for the same.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Okay I see it is in the service_credit table now but when I select service availability there is no options to select so how do I add choices?

Hi @joshmorris 

 

Service Availability is referenced on Service Credit, and when o check in my PDI, and go to the Service Availability table

 

AGLearnNGrow_0-1734524742854.png

 

The value of Service Availability depends on SO, so if there is no data in the backend nothing will come.  and in PDI there is nodata

AGLearnNGrow_1-1734524802991.png

 

 

You need to create SO, and linked with the vendor and then create a Service Commitment.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Dr Atul G- LNG
Tera Patron
Tera Patron

can u tell me which form you are referring for this field?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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