Service Catalog Variables map to description field on Service Catalog Task

[purdue]

Hello,

I need to map variables to description on Catalog Task but I tried using scripted option but keeps erroring out.  What is the syntax for this.   Any assistance is appreciated.

[johnfeist]

Hi Purdue,

I can see a few things that might make things work:

I'm assuming that fd_data is something defined which includes a function 1__get_catalog_variables.  In that case the syntax would be

desc = fd_data.1__get_catalog_variables("requested_for);

If you have global selected for your relevant variables in the item definitions, they will show up on the task automatically.  If you use that, then you can just use current.variables.<variable name> as part of setting desc.

You are missing an = after var desc, so nothing will assign.

Even with the above corrections, if everything works, your result in desc will only show provide_details_for _your_update because you are redeclaring desc in each statement.  The assignments should look like this

var desc = "Requested for: " + fd_data.1__get_catalog_variables("requested_for);
desc = desc + "Manager" " + fd_data.1__get_catalog_variables(manager");
.
.
.
return desc;

Which will give you the string with the variables and labels. 

[purdue]

Thanks John for responding.   Unfortunately this did not work.   I was able to get this to stop erroring out but still not getting the results.

var hold = fd_data._1__get_catalog_variables.requested_for;

var desc = "Requested for " + hold;

return desc;

Results

Requested for [object GlideRecord]

[johnfeist]

Hi purdue,

Please make this little change:

var hold = fd_data._1__get_catalog_variables.requested_for.getDisplayValue();

It looks like requested_for is a reference.  If that's the case, you need to get the display value.  If it's a more complex object, you will need to extract the property within it that you need.

[purdue]

Requested for is fine the issue is for select box variables.   Without custom action you cannot get the display value.