Creating Change Request through Workflow

[surajsukuma]

i am trying to create a change request through workflow. Used Create task Option in workflow 

Change Request is creating a expected , but at the same in need to capture Catalog item variables value to Change request Variables. is it possible? Anyone can suggest?  

[Josh Pirozzi]

Hi @surajsukuma,

Does the data need to come from Catalog item Variables? Can you auto-populate the data from the selected Configuration Item?

[surajsukuma]

Data need to come from Catalog item Variables to Change request fields

[Josh Pirozzi · Accepted solution]

If you're creating the Change Request after the Request is submitted, you can update the UI Action 'Create Change' and map the Variables from the RITM to the new Change Request. I came across this other post where they are mapping data points from the RITM to the Change Request Description, but you can use the same script and map Variable to specific Change Request Field.

https://www.servicenow.com/community/itsm-forum/how-to-write-ui-action-script-to-bring-ritm-variable...