Service Operations Workspace - Interaction Record

[Nick124]

In service operation workspace how do i remove the create change request option from the interaction record options? Current default is the ability to create either an incident, service catalogue request or change request but we want the change request option top be removed from the drop down.

[Dr Atul G- LNG · Accepted solution]

Hi @Nick124 

Go to form action - UX Form Actions Layout Group

Open the create  on interaction table

 and remove action - change request 

https://instancename.service-now.com/now/nav/ui/classic/params/target/sys_ux_form_action_layout_grou...

[Nick124]

@Dr Atul G- LNG  Thank you so much. This has dealt with my query.