Service Portal announcements and domain separation

[FinToy]

Hi guys

Does anyone have experience about announcement management in domain separated instance? I'm having a use case where sub-domain people need to manage their own portal announcements but when they open the list of announcements (they have the role 'announcement_admin') they also see other domains announcements - and this is something we don't want.

Any solutions for this? It seems that announcements does not support domain separation by default but can it be done?

[FinToy · Accepted solution]

Thought so. We recorded a HI ticket and got response. ServiceNow told us the table CAN be domain separated but they cannot tell if it breaks anything or not - so it's on our responsibility to test it and see what happens.

This is something I already knew so thanks for nothing.

I tested it in my developer instance and with basic testing only, everything seems to work perfectly.

[krishna-snow]

Hi,I too need same requirement, could you please share the steps.

Thanks in advance

Regards

Chaitanya

[tcore]

I was hoping that you could share your steps on how you made this work. We are working on the same issue and would like to know how you configured this. Thank you!!!

[uzzawal]

Hi @FinToy  Please could you help how you have implemented it. 

We have created sys_domain field on announcemnet table and backend table it is showing records correctly to the users by domain, but it is not working on portal banner, user is able to see all announcements irrespective of their and announcement domain