Service Portal Category inside a category

[shembop]

We are looking to lay out our Service Portal with Categories, and sub categories, and have run into some apparent design constraints. Apparently, you cannot have a category which only contains subcategories, or it will not show up. For instance, you cannot do the following

Computer

        Laptops

                  (laptop items here)

        Desktops

                  (Desktop items here)

This creates challenges for us because of wanting to do the above example, but to also take it a step further, as we need to break out hardware offerings by region. This would be easy enough to do using categories and subcategories.

Can anyone point me in the correct direction on how ServiceNow has designed the Service Portal, and what their vision is for accomplishing this simple design?

[Brad Tilton]

I think may be a bit of a disconnect. All I'm saying is that when you click on the actual category on the left (not the folder icon), only items that are directly in that category will show up on the right. That being said, you can always copy the widget and change the functionality.

[Carl Fransen1]

Hi Brad,

I had just implemented the nested categories using the Portal configuration - page editor.   However I was only seeing nested categories when cliking on a category - so the home page was showing ALL by default.

then i found your trick with the CTRL right-click, i selected 'nested' and now it works great, thanks!

Cheers

Carl.