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Resolved! Order of catalog items in category

Our services catalog has multiple categories and in each category there are multiple catalog items.  We want the cat items to be listed in alpha order.  Example:  the cat items in the Access Request category are in alpha order.  If you look at the it...

Elise1 by Tera Expert
  • 1089 Views
  • 2 replies
  • 0 helpfuls

Turn off Attachment Encryption

Our instances now have the full instance encrypted, and I'm trying to disable the separate encryption for our attachments. In the Cryptographic Module, I have global.attachment_encryption with the following values. I need help in figuring out how to ...

AaronDuncan_0-1733154765659.png

Resolved! Adding an approval step to a record producer.

Is there a way to create an approval step to a record producer? We have a group of users responsible for maintaining the accuracy of our Business Services, but many users that may need to add a new record. I had originally planned to create a catalog...

sarahjantz by Tera Expert
  • 7010 Views
  • 3 replies
  • 2 helpfuls

Resolved! Time card reminder on weekly

employees should submit their time cards by the end of each week (Sunday) for approval. If the time card is not submitted by the due date, a notification should be sent to the employee and their manager as a reminder.

MK-p by Tera Contributor
  • 808 Views
  • 2 replies
  • 1 helpfuls

hierarchy tab when viewing a vendor

Is there a way of adding a tab when viewing a vendor called 'hierarchy' where it shows the hierachy of that certain vendor with key contacts etc.As shown in the photo I would like it to be on the more dropdown and called 'hierarchy'

joshmorris_0-1734540661931.png
joshmorris by Tera Guru
  • 468 Views
  • 3 replies
  • 0 helpfuls

Resolved! CMDB and Request Items

When a developer creates a workflow, as a self-serve catalog item (RITM or Record Producer) under an application scope, from a CMDB perspective, would it be defined as an Application (a distinct CI) or a RITM/Record Producer. The answer to me is that...

Diane22 by Tera Guru
  • 1180 Views
  • 3 replies
  • 1 helpfuls