Service Portal - How to remove items in catalog page that are not catalog items at all

[ElizaDC]

Hi everyone,

We are now in Patch 4 of Helsinki in Service Portal and noticed the list of catalog items we have on the general Service Catalog page shows not only catalog items but forms, metrics, system applications et al. This is thus making our catalog page load super slow upon clicking on order something from the main portal page. Question is, how can we remove this non-catalog items from the list? We've tried checking these items within the maintain items list we have for catalogs but they are not there. Please see screenshots below, thanks!

[lsigurdsson]

In the Main UI, navigate to Maintain Catalog. OOB you should see multiple categories here that are showing categories like "Forms and Lists". Set these to Active = False, and it will remove from the service catalog.

[ElizaDC]

Hi Lars, thank you for the response.

Tried it and still could see the non-valid catalog items we have. I could only see 4 categories within our Maintain Catalog page and tried disabling two of them and still could see the items that should not be appearing within the catalog portal page as these are not catalogs at all. Sorry I can't seem to attached screenshots right now..

[LRSmith]

Hi Eliza,

Did you happen to acquire instructions to resolve your question?   I'm experiencing the same issue and haven't located any information to successfully identify non-valid catalog items/fields and remove them so they don't affect all forms.   I'm curious to know if there is a way to view a table that would show when the item was created or added to the slush bucket and who created it.   If I knew of the when and who I could remove all non-valid erroneous entries.

Regards,

Leah

[ElizaDC]

Hi Leah,

This is what we got from ServiceNow:

'The issue here is that the Service Portal is only aware of user criteria - and the Admin Catalog (which you can't see until you disabled those three business rules) is so old and forgotten about - it has no user criteria. So, I had you disable the business rules which let you see those items (many of the items are available only to maint anyway) and we had you either disable or add user criteria to the items in that catalog, and all was well.'

What we did is to try this recommended workaround in our Sandbox instance. To disable the Admin catalog within Maintain Catalog page:

- Go to Business Rules (System Definition) and disable the following 3 rules:
- Hide admin homepage categories

- Hide catalog for admin homepage

- Hide items for admin homepage (see hide business rule screenshot)

- Go to Maintain Catalog and disable the Admin Home catalog page

- Go back to Service Portal

This should hide then all those non-valid catalog items.

Not sure if this would work for you but for us it did hide all those non-valid catalog items.

Hope this helps!

Eliza