When a new hire profile is created, the email address will be his personal email and on the day 1 of onboarding the email will be updated to organizations email id.Till the time a new hire is joining, how the candidate can access the esc portal from ...
I have a project where I need to import a file that only contains data and does not have a label row. I get an error when I try to import it into the import set. Is it possible to import a CSV file without a header label?
Anything special for snc_internal role compared to other roles like cmdb_read? Per our testing, even snc_internal role has been granted delete/write permission in ACL, the user with snc_internal role still can’t delete/write the record, e.g. task_sla...
Can anyone help? ThanksC.
please some one explain the concept of IAMCS and how to create the IAMC ticket by using catalog by submit the variables
i have written a script from where i am gliding "kb_knowledge" records for knowledge base "HR & Legal Knowledge" from global scope, but the results are not coming. The roles i have to access knowledge base "HR & Legal Knowledge".can anyone help ?
Hello, When we receive any mail from ServiceNow instance when they click on reply in body of the email ref id is not showing when users using new outlook or web outlook , but in old outlook we see the ref id. Could you please suggest , some users cop...
Hello, I have written below BR to auto forward the email with condition state is ignored and body contains bds then it should forward to mail address . BR is working and sending email to provided mail address but same email sent 23 times . Not sure w...
Hello Community,is there a way to make a client script work only for legacy agent workspace?In my client script if untick global and set workspace in view field the client script is executing for legacy agent workspace and csm/fsm workspace.I only wa...
Hi all It's been asked on a few other threads some time ago and there didn't seem to be an easy answer, so I thought I'd try a new thread. Is there a way of changing the text of the label that displays the Request stage in the 'Request Summary' page ...
Whenever I am commenting in the activity log in the Nithin Sneha, but whenever on clicking of that profile it is showing Gireesh. can I get an answer for it? I have attached the image regarding the Isuue.
I'm just starting to play around with Workspace configuration, and am working with the CSM/FSM Configurable Workspace, CSM Landing Page. I am unable to replace the default "space theme" background image. I can change the container height and other ...
Hi. Here is my list problem. It just popped a few days ago. I create a list and save the page. I open the article and see the list added an unwanted line (<li> </li>) to the end of the list. I open the HTML editor, remove the line of code, and s...
Hi ALL, I need a UI action called Print on the CSM ticket page, when user clicks that print, it should print the details entered .
In my PDI, I didn't install any plugin, why we have sn_incident_read role? Why in our corporate instances, I can't find the sn_incident_read role, and I tried to install In my PDI, I didn't install plugin com.snc.itsm.roles, however can't find it.