Service Portal - How to remove items in catalog page that are not catalog items at all

[ElizaDC]

Hi everyone,

We are now in Patch 4 of Helsinki in Service Portal and noticed the list of catalog items we have on the general Service Catalog page shows not only catalog items but forms, metrics, system applications et al. This is thus making our catalog page load super slow upon clicking on order something from the main portal page. Question is, how can we remove this non-catalog items from the list? We've tried checking these items within the maintain items list we have for catalogs but they are not there. Please see screenshots below, thanks!

[Daryll Conway]

This solution didn't work for me.

I did, however, manage to fix this by setting active to false for all the catalog items under the admin home catalog.

Disabling the catalog alone didn't do it, only switching them off at the item level did the trick.

[Mike Colley]

Daryll, did you experience any unexpected behaviors by setting those items to inactive. We're kind of nervous about shutting all of those off.

[Daryll Conway]

This only removes them from the catalog. You still have access to all those features as an admin as you did before outside of the catalog.