Service Portal - Knowledge ratings

[emma_a_vickery]

Hi, we are looking to use the Knowledge ratings (was this helpful yes/no) on the Service portal but they aren't showing up

They are activated in our instance (Knowledge Properties - ratings), set to public and showing within the instance but not appearing in Portal articles.

Would anyone know how to activate these on portal articles?

thanks

[kutvaram]

Hi Emma,

Have you achieved this requirement?

If so, can you please share the details here?

Thanks & Regards,

Ram Prakash

[omichot_hotmail]

Hi,

Please check https://community.servicenow.com/message/1250221#1250221

It may be useful (no pun intended )

Olivier.