We are being tasked with displaying Service Now on hallway monitors so we can display a dashboard for our IT Operations. We would like to display severity 1 and 2 issues, high priority problems, and outage information. We would like any new docum...
Hi All, I have a requirement to set RITM state as Work in Progress if any of its task is closed complete or work in progress using Flow designer. I tried this. This is not working. Please help me.Thanks,Sam
Hello ServiceNow Community, When it comes to the 'due date' shown on the compact card view, does anyone know the conditions causing the 'due date' to be visualized as red font to indicate the task is overdue? See example below: I get that it comes f...
Hi Team,How can i make multiple choice variable by default empty(not selected any thing)Regards,Balaji Chara
Hi All, We have the need to restrict the access to articles in some specific Categories on a KB. I´ve checked that there are user criteria for KB or Article. Are there any other possible way to restrict it to category? Thanks a lot, Michele
I have installed VR option in our instance. How keep our IT Engineer is active to respond on the Live agent option? Do I need to add any role? I didn't see any option
I have recently started with a new company and there is was only one KB for ITIL users. I have created a separate KB for employees. I have tested an employee's access to the kb via url/KB.However the KB is not being shown on the Service Portal for en...
Hi everyone, may I ask how I can find roles like in ServiceNow that have wide access permissions, allowing users to see all records regardless of specific criteria such as the service organization Thanks!
Hi, I would like some direction on how to enable a "training video" into a knowledge base article with Vancouver.
Assist me in ensuring that users cannot easily add new conditions when interacting with the filter field. I can write script include or client script for this case. I want to fix_param same as UI Classic
FYI. How can I export attachment one or more when export report?
There is a script include called "MSTeamsApprovalNotificationUtil" I added the following code to add those variables to show up on the approval card.It all works great accept that the business_case is a HTML field and it shows up with all the HTML ta...
Hello we are trying to attach a list of all comments on an incident to a reply from an incident using the Reply/Email button. I've already modified the Email Client Template, and I can get the LAST comment attached but we need a list of all the activ...
When searching for a location that is in the middle of our location hierarchy, the results returned don't include that middle location reference, only the most base child records. Employing wild cards such as '=' and '%' do not return a middle of the...
Hi All, We are having 3 level of Group hierarchy. the 3rd level of Group is used for Task Assignment. 1st and 2nd level is for visibility and reporting. Members of any assignment Group should see their records + records of the Child Groups.(and Child...
