where can we configure the Error message when clicking the move attachments button
where can we configure the Error message when clicking the move attachments button on agent workspace. Please assist me on this. @Community Alums @Ankur Bawiskar
Forum Posts
Digital Signature in ServiceNow Portal for a CSM Module
I am looking for a Digital signature functionality in ServiceNow Portal widget. Here is the requirement 1) User will login to ServiceNow. Landed in portal page2) Select some products to buy3) Before clicking on proceed to checkout / payment button (T...
Workflow Catalog Tasks
Use case:- Create 4 catalog tasks whenever a new record is entered in sc_req_item table. The Task 2 will only be created if state of Task 1 is set to Closed Complete and so on for other tasks. But Task 4 must be created with Short Description 'Checkb...
Resolved! How to return the value in script include and add that in the reference qualifier in the table
Hi All,I have written the below code. Output is coming correctly. How should I return the sys_id so that it should visible in the reference qualifier field.getProduct: function() { var accounts = current.account; var platform = curre...
Scripted Metrics do not run unless there is another duration metric for the same field
Hello, in my PDI I created a script based Metric Definition to calculate a value instead of a duration.This metric definition was not executed and did not create metric instances upon changes to the field in the change request record. It started to w...
Having issues with a script
Hello, I am currently working on the training module (Integrating with ServiceNow; Exercise: Create an inbound web service) and the script that is provided is invalid. I am looking for some help/guidance on how to fix it so I can move forward with th...
Resolved! Should users be able to change their approvals?
It feels like users should not be able to change their approval status after approving or rejecting something, am I missing something? It appears like an ITIL user would be able to just toggle their approval back and forth all day if they wanted. Sur...
Instance Data Replication
Hello Community,Unable to subscribe with Producer URL. Provide producer replication set information manually. Producer replication set information can be found in Replication Setup Instructions on the producer instance. All fields, including name, ne...
Resolved! How to add a UI Macro into serviceportal as a widget
So I have a UI Macro which I had created but I am not able to add it to the service portal via widget. Can anyone explain me in brief how can I achieve this functionality?
drilldown in service operations workspace is not working in italian language
Hello, I have a problem with the overview section in Service Operation Workspace. When my instance is in English language, the drilldown works correctly: I click on the donut and I see the related records. When I turn on in Italian language, the dril...
Resolved! Document Intelligence Extract Values Flow is not triggering
I have created the Extract Values Flow in Document Intelligence, but I noticed the values are not written in my target record after the extraction; what’s going on?The values are populated in the Field Values / Extracted Value table sys_di_extracted_...
How to set size limit for attachment?
Hi there is a requirement where we need to set the size limit as 5mb for attachment. how to set the size limit for attachment. provide any solution.
Resolved! Knowledge Base
Hi Team,How can I activate this view? It was available directly in the PDI, but a different page appears on the customer system:Nav: Self-Service -> KnowledgeNav: Self-Service -> Knowledge
Resolved! Extract data from ServiceNow using JDBC
Is it possible to use a JDBC Driver to connect to ServiceNow database[1] and extract data from it? I know it's possible to connect to ServiceNow using a native ODBC driver provided by ServiceNow (link), and I also know it's possible to connect using...
How to obtain the attachment of a variable from the cat item, through the flow designer?
Hello everyone, I am trying to obtain the attachment of a variable from the cat item through the flow designer and pass it to a new table, in the table the field is configured as a file attachment, but I cannot get this information to be passed. I th...