Hi,Using performance analytics is it possible to create a report of incidents consisting of incidents created/resolved?Get started with Performance Analytics for Incident Management Report : Resolved/Created
I need an easy format of email template which then will be easy to code and fetch values from the Email Inbound action.The record is to be created on a ServiceNow custom table from the values in this email body.Please suggest an easy format. Regards...
Does anyone know how to get cell padding to display properly in a knowledge article? I highlight the table, go to table properties, and add a value into cell padding, like 10. In the edit view of the KBA, the padding appears correctly; however, whe...
Can I create subcategories within a category list? I'm looking to do something like this, where A, B, and C would be subcategories.Company: [ A ▼ ] ├─ B └─ C
I am seeing an issue when creating a time series report on the group_resource_aggregate_weekly table to where the values shown for particular users are one week off. This report is getting filtered by two interactive filters, one for user and the oth...
We are in the process of enabling sso for users on on-premise instance. we have public and private url. Private url can be used only on company network, public url has limited functionality and can be used with internet. All users can use either one ...
I need to access Now Assist, document intelligence. But those where not working in PDI. How can I get those features?
Is it possible to nest For Each flow logic in the Do the following until flow logic? The intent was to keep exeuting the steps until the incident active flag becomes false but inside the loop, it never made it to the For Each part. The iteration limi...
When Caller is System Administrator then service field become mandatory , Contract field should become hidden and Configuration item should become read only how to do it using Onchange client script?
Excuse my likely incorrect terminology... I haven't looked at JS in years. I'm trying to lock down asset records so only the assigned property custodian can edit (with the exception of the Comments field which I want to remain writable by anyone).I k...
I have a requirement to set up regular scheduled maintenance plans/schedules for either models or types of CIs that have certain maintenance requirements. I don't feel like the documentation has examples that truly apply to what I'm trying to do, and...
For Knowledge v3; how can I display/show the comments box, yet hide previous user comments from non-knowledge_admins? We want all users to be able to submit comments on an article, however we only want knowledge_admins to be able to view those comm...
The "submit" button on our KB articals, knowledge feedback is gone so users cant submit feedback:i have tried to looke for it but not found anything.
We have created one catalog item named " Off-boarding" in our dev environment, whenever a request is ordered 7 catalog tasks are created automatically and assigned to different assignment groups as configured in the workflow.Our requirement is variab...
Hi all,I'm looking for a way to provide Knowledge Base users with a quick and easy mechanism for adding section headings (e.g. h2, h3, h4 tags) in order to structure an article's text. A button in the TinyMCE toolbar would be far preferable to asking...
