ServiceNow access request automation

[sivareddy]

Hi All,

I would like to automate ServiceNow access requests. This is the situation.

While placing a request, we take/collect "Model id/Mimic person name" (variable name) to replicate the requested person's access. However, the model id person may belong to multiple groups; in this case, how can this process be automated? Please make recommendations.

@Ankur Bawiskar @Community Alums @Dr Atul G- LNG 

PFA..

Regards,

Siva

[Harish KM]

Hi @sivareddy after if manager approved, i think your using look up Records action not look up record action?

Can you change that to look up record Action and in condition Name is oneof "your variable"

and then and after create record use update Multiple records action instead of update record because your using for each and it will have more than 1 record.

[sivareddy]

Hi @Harish KM 

I modified my flow as suggested, but it still does not add the user to the specified group(s).

Note: I am storing the group details in multiline text; is this causing any problems?

Please see the attached snips.

Regards,

Siva

[Harish KM]

Hi @sivareddy to create record you need to use create record action not update record

[sivareddy]

Hi @Harish KM  The update record is used to update RITM notes and state. To add a member to the group, I used the update multiple records action. Please review the snip.

Regards,

Siva

[Harish KM]

Hi @sivareddy to add a member to the group you need to insert a user to the group , which is creating a record, in this case instead of update action use create action to add user in group member table