Hi all,
I have been requested by the customer's security team to provide Servicenow architecture in a security perspective.
Customer wants to ensure his data is private. By private he is planning to encrypt it himself or manage the encryption keys to be sure he his master of this.
Customer's network is not having good performances
Question 1 : Any idea if such atrchitecture exists?
Question 2: Where is exactly customer instances located? Always same place or does this change based on Snow load balancer or for any reason?
Question 3: Whitelist on location? Is there anything else besides the IP restrictions?
Question 4: Servicenow, what bandwidth exchange is used?
Question 5: Integration with IBM IGI? What is the best option? There is the IBM adapter which can connect to snow and manage users but I'm concern in the fact as snow admins we have less control with this integration where IBM adapter is managing all.
Question 6:what are the pros and cons for each type of integration? REST, SOAP, JDBC, ODBC, FTP?
Question 7: Servicenow Database encryption. Cost? Techical impact?
Thankis in advance for answer or comment
Regs,
Lo Mouhamadou
