How to set up Cloud Encryption
Hi all, I like to check if there are any documentations on how we can set up cloud encryption? Or are the steps performed by ServiceNow? Many thanks in advance.Max
Forum Posts
Resolved! insertOrUpdate()
Hello fellow devs!Any guidelines how to narrow down and filter the insertOrUpdate() ?My point is - if I query the incident table , with a filter , only the first filter(field) is taken into account. Example: var user = new GlideQuery('incident').inse...
Resolved! UI Action 'Confirm()' on Agent Workspace
I am building up our agent workspace for an eventual go-live and have run into a snag. In our "native" application, we have a UI Action that allows a user to create a problem record directly from an incident using a UI Action. This UI Action includ...
Resolved! Connected content [Knowledge base]
Hello, The knowledge article has been incorrectly connected into two categories. We would like to disconnect content from one of them. Would you share with me the instruction on how to do that? I couldn't find any solution in the product documentatio...
Issues with AWA (Advanced Work Assignment)
Hello everyone, In case you also run into issues with AWA which you can't understand, it may be due to the fact that some of the configurations done over time (either via Update Set or manually) were not propagated to the system as expected. In this ...
Generate custom CSV file from multiple tables using script
Hello Community,Have a nice day! Use case: Generate and download a custom CSV file from multiple tables which do not have relationship between them. For e.g. Consider 3 tables: Incident(incident), CI Relationship(cmdb_rel_ci), and Catalog Item(sc_ca...
Resolved! MID Server -> Internal system SSL issue
I have a MID server hosted on customer infrastructure that is trying to connect to an internal GitHub system, i.e. https://github.customer/When trying to connect the MID logs show: Caused by: sun.security.validator.ValidatorException: PKIX path build...
How do i restore a dashboard tab?
Hello,I recently deleted a dashboard tab in my dashboard and after deleting the tab, when i tried to restore it using the deleted record module, it says the tab is broken and I cannot add widget or reports.Do any of you know any proper steps on resto...
Resolved! result of Latest 5 records from the API query
Can any one please help me with the query where I can display Latest 5 Change records.This is as per execution date. Like 2022 change details should be first and then 2021 details.But when using the below query the details are shuffled. https://compa...
Resolved! With the new SN policy to support only N and N-1 release, How can i upgrade just once a year and still be compliant?
We are on New Yorkand begin to plan for upgrade to Paris, in long term only want to upgrade once a year but with ServiceNow's new policy to only support N and N-1 release how can a customer upgrade only once a year(i.e. skip a release) and still be o...
API to validate Phone Numbers
Hi all, I am looking for a server-side API to validate Phone Numbers against E.164 format or convert the Phone Number to E.164 format. I know there is a field type "Phone Number (E.164)" doing the check and conversion automatically, but I would need ...
Flow Designer - Mask Outputs
I am currently working on a flow in flow designer that performs an SSH Action step. The output of the step contains sensitive data with parts of the output set to variables and used further on in the flow. Is there any way to mask the output within f...
moving images with update sets
I am working on a service catalog. When I add both images and icons to my catalog items and migrate my update sets to another instance, I don't see the images and icons on the service catalog in the new instance. What could I be doing wrong? Thanks.
Best and common Approach for SSO and Authentication for User data load in ServiceNow
Hi Folks, This is for the new platform setup for foundation data. There are multiple User repository sources (in discussion to combine both but finalized) On premise : REP 1 [AD]On Cloud : REP 2 [ for example Azure AD] What would be the recommende...
Order Empty after submitting Service Catalog Item
We just build a new Service Catalog item with a very simple workflow. It basically just generates a few tasks and that is all.We just moved the new item to production. It has been working on TEST with no issues.However there is a major issue now that...
