Good day fellow SNow! I have a question on analytic reporting within SNOW. We don't have SLA currently configured, but this said, how do I work out MTTA and MTTR of the Incidents logged so far? For MTTR I have the following configured: And I'm afraid...
I would like to be able to make a report with several conditions in the related lists, for example Incidents that do not have Accepted Cis and do not have Impacted Services/CIs.The problem is that I can only include one related list condition and I n...
Hey, I want to change the language of a portal, but not the whole instance.The case is that our instance is English by default, but we would like to change the default language of just one portal. Is this possible?
I am trying to populate the field 'SAD Assessment'(u_sad_assessment) with a value(suppose RASMT00100092) but it's not populating, it remains blank.This field is of simple reference type on table - sn_risk_advanced_risk_assessment_instance. Business R...
I wonder if anyone can assist. I have a catalog question that lists items from cmdb_ci_kubernetes_namespace table. But I want to restrict the items shown in the drop down box to just those records where the u_service column has value matching a servi...
I want to filter a variable with other variable in a catalog item but I try to filter with current.variables in the reference qual but "current" does not work. The system log show me that message:com.glide.script.RhinoEcmaError: "current" is not defi...
Wanting to build a report or query or something to show a list of cmdb_ci_computer that has a particular software installed (i figured on conditioning off of manufacturer in order to get different versions captured) and wanted the output to have th...
Hello All, I want to make both assigned to and assignment group fields dependent on each other on a form in Workspace page.i.e. one field will be checking for another field value and then shall show its respective values as only option to select none...
No matter how advanced we get the trials and tribulations of mapping IT apples to apples is still a quandry. As the CMDB process owner I have operated under the notion of that which I have read regarding standing up and managing a CMDB - You do NOT w...
I have a table that extends task, with a workflow that triggers approval requests. I want to send a custom email notification for the approver. The one I created is triggered from the same event (approval.inserted) as the OOB notification for approva...
Hi, can anyone explain sys_class_name?Because I am try to dotwalk from the sysapproval_approval table to the specific catalog item.Is there a way to dotwalk to the catalog item level in the sysapproval_approval table?Thank!Tadz
Hi ServiceNow Community Developers, We created an empty catalog item to use as a separator within our Service catalog items however it's no longer working after the upgrade. It's been working all along in all the prior ServiceNow versions however aft...
When creating a Child Epic, I would like the Priority & Color fields copied from the parent Epic. This function is completed using the Business Rule "Update epic using parent epic". I’m able to update the script to copy other fields, but not Priority...
Hi All,We have a section on our form which contains some variables from our Record Producer. When i am trying to update the 'description' field in this variable section and clicking on 'Save' from Form Context menu the 'description' field on our form...
