Hi,I tried to show list filter save options in Agent Workspace.As the document below said that filter_group role makes sense, but it doesn't work for Agent Workspace.https://docs.servicenow.com/bundle/tokyo-platform-user-interface/page/use/using-list...
Is there a way I can tell when (on which date) an ITIL license had been granted to a user?I'm trying to find out how many new licenses from our existing pool had been newly allocated since the start of the current year by looking at the "license allo...
Hi,I would like to know the purpose and description of the following tables:sys_ux_lib_assetsys_cache_flushsys_flow_plan_context_bindingsyslog_ROTATING_TABLEua_defn_agg_datausageanalytics_countsys_upgrade_statesys_update_xmlmetric_instancesn_kmf_reco...
Our Database team inform that the size of Robin Database increasing daily.. Not sure what is this table used for Can anyone help to understand the usage of this table Thanks in Advance
I am creating a custom JDBC activity to pass variables to a MSSQL stored procedure. The connection tests fine with the credentials and connection I've created and we are using Mid Servers to connect. This is the definition of the stored procedure (as...
Hey there, I'm relatively new in the whole ServiceNow universe, and i'm trying to set up my own PDI with an Agent Chat - however, whenever i try to access the customer chat through the CSM-portal, i always get the message: "There are no agents availa...
Hi All, I am currently working on Subscription Management and have come across a button called "Update Allocation Totals" in the Overview module. Clicking this button updates subscription information, but it appears to be a manual step. Is there an a...
I am trying to show the subcategories that are specific for one category, but it is showing all the sub categories, I am using onChnage client script in the Category field on the incident table.Please help, Thanks
Hi All, Want to understand how does Generate PDF Document works on Flow Designer. What shall we provide on template id? Thanks
On the Knowledge Home page of the Service Portal (id=kb_home), 4 knowledge bases are displayed by default, but how can we increase the number displayed?I would like to display about 8 by default, but I am not familiar with widgets, so I would like to...
Description: We have export set to export task_sla data in the file to the midserver for the load to the outside system. The data of "duration" type for our purposes needs to be presented as a row value, not display value. If we are using for export ...
Hi Team, I am changing company, I want to link my current account with a personal account. I followed the below steps Login in Now learningOpened below URL https://www.servicenow.com/now-creators/manage-resume.htmlClick Manage My ProfileClick o...
Hi,Is there a easy way to create a tree structure in the knowledge base category list? (kb_categories)For example something like this for the knowledge base:Which shows the category and sub-categories in a tree like structure.Best regards,
Hi team, I have setup some custom monthly PA reports in the system for example the first contact resolution rate, size of backlog etc. based on assignment group breakdowns. For adding up the reports in the system, I have created PA widgets as well wi...
If an incident is created that is a security issue we have a requirement to create three tasks to run in parallel to address the security incident. Once the three incident tasks are complete the incident needs to be automatically closed. I've chosen...
