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Resolved! How to trigger a flow from an event?

Hi, I am trying to trigger a flow by using the "Record Created" trigger, then searching the table for the sysevent table. I have then added a condition to only run if it is an event with a specific name. I did an example of what I am trying to do bel...

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Jacob23 by Mega Guru
  • 7376 Views
  • 11 replies
  • 5 helpfuls

Surveys emmbeded in outlook

Hello Community,has somebody be successful in implementing servicenow surveys embedded in outlook.We followed the instructions from:https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/administer/survey-administration/task/embed-surve...

Resolved! Empty pop up window when adding a Favorite

Hello,recently, we encountered a problem when trying to add a Favorite in ServiceNow, an empty pop-up window appears - see attached picture. This doesn't disrupt anything as the Favorite is created but appears confusing to users.This appeared likely ...

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PavelP by Mega Sage
  • 723 Views
  • 2 replies
  • 0 helpfuls

Resolved! Service catalog > variable > Instructions

is there way to make the link reflect the instance, we added an instruction with a link pointing to a form, but the problem it is static, so it always point to prod in non-prod.  Since there is option to use html source, I wonder if this can be modif...

Ganesan2 by Tera Contributor
  • 640 Views
  • 3 replies
  • 3 helpfuls

Resolved! How do you enlarge an image in Knowledge

Hello all, We have several knowledge articles that have images in them.  In the article, the image displays in a small 136x200 px size.  The actual size of the image is 658x965.  I do not want this huge image in the article itself, but is it possible...

Resolved! How to enable Inline Editing for this list?

I would like to be able to perform inline editing on the PDI Service Operation Workspace incident's related records list. I set the glide.lists.inline_editing_enabled to TRUE and that indeed allows me to perform some inline editing but I am still una...

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SimonSimon by Giga Sage
  • 2841 Views
  • 1 replies
  • 1 helpfuls

Business Units and Departments

Hello Community, At my company, we're trying to get our Business Units and Departments set up correctly. However, our business is one of the largest in America and our organizational structure is completely insane. Each department goes several layers...

shoobadoop by Tera Contributor
  • 20147 Views
  • 9 replies
  • 44 helpfuls

ldap dn_field

Hello  I try to understand the ldap configuration of the customer. ldap_server_config.dn_field  - is set to  sys_user.u_ad_dn    where we have values like:  CN=...,OU=Users,OU=PL,DC=<xxx>,DC=ads,DC=<yyyy>,DC=com)  login is successful on customer site...

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