Is it possible to make the implementation and post implementation tasks mandatory, meaning they cannot be canceled and you can't move to the next stage until they are completed? I want to do this in our change module but don't want it to break any fl...
Browsing the San Diego Next Experience to complete some template updates and noticing that the settings icon (normally top left in banner) is not available. Is this moved, or has it been completely removed in Next Experience?Same question about Homep...
newbie question and i'm probably over thinking it but trying to resolve issues in a flow i'm developing: for Action: Record Lookup, on the setting: If multiple records are found action: if set to "return only first record" - does this mean retur...
Hi Team, This is related to ATF (Service catalog in service portal). I have a requirement to show a log message in an ATF test step. I am doing 'Record Query' on log table then adding 'Open an existing record' step, Log message contains the RITM no. ...
This is driving me nuts. With Virtual Agent Lite, in the Greeting. topic, the Send Topic Picker block is using the below code to fetch and display "Or take support from a Live Agent available." with the topic picker in the chatbot (image below). Whe...
Any idea how to find ACLs that have no roles associated? In list view on sys_security_acl you can easily filter for Condition = empty and script = empty. Role however is more like a related list, and I can't report on this table in the reporting mod...
How does the expiry process for Knowledge articles work? As I understand it, the Valid to field is used to set whether an article is expired (once that date has passed), is this correct? Is there a way to add a step for an approval or check of some s...
ServiceNow ACL documentation describes behavior that differs from what I'm seeing in my environment. ACL documentation states: "If a user fails all table ACL rules, the user cannot access any fields in the table. If a user passes a table ACL rule, th...
Hi All, Once we attach KB to change request form and save it "HTML format" of KB is getting attached to description. As shown in screenshot. This is in Vancouver. Some one helps to resolve this issue is much appreciated. Thanks,Geetha.
Hello, I am attempting to build out a workspace in the Vancouver release and am running into some issues with adding a certain variable to a workspace form. Here is the form component I have in the workspace: I am able to get the variable onto the f...
When I am studying in my instance I deleted something witthin Default SOW under UX Menu List Cong after that Default SOW was lost, I looked deleted record page I cant see new deleted records
Hi, I'm after suggestions as to what the Service Model relationship should be in the CMDB in the following scenario. We have file cluster servers <Server01> and <Server02>, and a number of Client Access Points. The Client Access Points (which are cur...
I have a Virtual Task Board and I'm running an automation in it. If I do it using Power Automate it works fine If i do it using Python+Selenium it's able to open the VTB click the "Add Card" and add the title to the card, but every thing I tried afte...
I have my webhook set up to retrieve the short description and description changes from Jira. When the Bug is created in Jira I send the short description and description from the incident: My webhook is set up to send changes to Summary and Descript...
Hello, Can anyone help me on adding filters to a list record? I was trying to add another module in change that will contain records that has a planned start date of today + 7days. But it seems to not be working. Here's what I'm using. Appreciate al...
