ServiceNow as an Enterprise Intranet?

[Michael deHaas]

Today we have implemented IT and HR eServices via the Service Portal and as of Nov will be on the latest London Release. Our environment is 70%+/- of our employees are non-traditional workers who don't use computers to execute their daily job.  When needed they use employee Kiosks and other means to acquire and execute what they need.  Similar to hospitals, entertainment, and services organizations. For company communications we presently have been using a customized UI sitting on Sharepoint '13.  To continue to drive the investment in ServiceNow we have been reviewing SN to see if we could create our NextGen Communication platform on ServiceNow.

Curious - 

- Has anyone attempted this direction? if yes/no I would be very appreciative to understand the reasoning behind your decision. 

- Is this a direction that ServiceNow is taking and representing in their roadmap?

- Regardless of the first two questions - with your background of ServiceNow - what would you understand as challenges we should be watching for?

Based on any responses I may have more questions.

Thanks all!

#intranet #servicenowintranet 

[AbdallahS]

HI Eric, I saw this also today while searching the same topic as I am responsible for making Internal portal for one of our clients with ServiceNow and I wonder if you can help me more about this matter ? Maybe by guiding me to any material like use cases or stories that can widen my view.

Best regards

[eric_hemmer]

@AbdallahS You can find many recordings of customers who presented their modern intranet portal journey's on my EX Platform for the Modern Intranet special interest group Community page below.  There are also several modern intranet finalists published screenshots and videos on the blog for the winners of the Best Employee Portal Contest.  These should provide you with lots of ideas.  There is also a few case studies for this use case.  Trivium Packaging is a good one.  And I'm including an EC Pro video you can share as well.

https://www.servicenow.com/community/ex-platform-for-the-modern/gh-p/sig-modern-intranet

https://www.servicenow.com/community/employee-center-blog/winners-of-our-2024-best-employee-portal-c...

https://www.servicenow.com/customers/trivium-packaging.html

https://vimeo.com/920151374/1d92000028?share=copy

[AbdallahS]

Thank you for your response, It was very helpful