Servicenow Load balancing

[testerframe]

Hi All,

I would like to understand the concept of load balancing in servicenow.

1) At one instance let us say 10K users hit the instance then how servicenow provide seamless user experience without any performance issues.

2) Also if REST API calls are made to servicenow and at a given instance there are 20k calls then how load balancing will happen.

[Jeff Currier · Accepted solution]

The platform architecture allows ServiceNow to scale-up both the app-tier and database as the user load increases. Moreover ServiceNow handles literally millions and billions of transactions per hour with no problems whatsoever. A combination of load balancing, highly scalable architecture, data replication within and across datacenters, extensive automation and regular testing ensures that all applications and platform services are highly available and can scale to the needs of the very largest enterprises around the world.  The Trust site includes an ebook which includes diagrams and additional information, look for the performance section.

[testerframe]

Thanks Jeff. It is really helpful.