What are the list of interview questions on ACLs? and common scenario queries and answers
What are the list of interview questions on ACLs? and common scenario queries and answers
Forum Posts
Resolved! Plural - What is the use of Plural in field label
Hi All, I have a basic question - What is the use & significance of Plural in the field label, where is it referred or displayed as plural. E.g. Configuration item field on incident table Initially i thought it is for list view so that the field w...
Resolved! How can I deactivate connect chat?
How can I deactivate connect chat?
Can a knowledge article has 2 different views?
Hi all, I like to find out if knowledge article can have 2 different views - one for internal users (agents) and one for external users (customer). The internal view contains more details on top of the information from the external view - meaning the...
ServiceNow REST API - issue in /table API
Hi, community,When I am trying to clear the first_name, last_name & middle_name of a user from the sys_user table using REST API. It's only removing the middle_name but not first_name & last_name. Please find the below CURL commandcurl --location --...
Client Script JavaScript Fetch API availability
Does anyone knows what is the best method to directly access an external REST service from a Client Script ? I searched for a while and found that the current method of doing that in JavaScript is to use the fetch() method.That is the newer Promise v...
Resolved! how to change delivery time service catalog item
How do we change the delivery time in the service catalogi went to service catalog and changed delivery time to 14 daysbut in the form it still shows 1 day
HTML and CSS in UI Builder
@Chuck Tomasi Hello All, We have created a page using UI builder where it has four tabs. When I click on the record, I need to show the status of the order like how it shows in process flow. How can I add HTML and CSS in UI builder? Also how c...
Resolved! How to restore a deleted UI policy
Hello,I have UI Policy that was deleted by mistake in the sandbox instance. It needs to be restore.What is the safest way to do it. I am thinking of 'Export XML' from the other sub-production instance and then import the xml in to sandbox.Thanks so m...
Do not send survey to users who has received one in the last 35 days
I am thinking of writing a business rule to stop triggering a survey if this user has received a survey in the last 35 days. Is there any other way to make this a condition? Please advise on how to write the business rule if not. BR, Christoffer
Resolved! De-activating Declarative Action Assignment 'New' doesn't seem to work
I am using a extended table from case table so wanted to exclude 'New' Button from case table and only enable for the extended table but doesn't seem to work. I have added in action exclusions list for 'New' Declarative Action Assignment and also unc...
The certificate management service is not enabled error setting up Instance Data Replication
I have received Certificate Management Service error when I run the Diagnostics. Certificate Management Service Result The certificate management service is not enabled The 'publickeywrap' key does not exist or is invalid. This means you can...
Connect to shared mailbox with service account
Hi,I've read some topics around here on how to connect to a shared mailbox, but none of them really worked for me. Could anyone clarify what the syntax is? I've read "shared mailbox address\service account", or the other way around, or maybe it's som...
Advanced Work Assignment: Set Agent's Availability automatically
I followed the tutorial below on how to automatically set an agent's availability to "Available" when they log into servicenow, but it only works for a few seconds then it sets the agent back to "Offline". The release I am using is Tokyo. Advanced W...
how to get Parameter from URL in Jelly Script
Hello, I am trying to get parameter from the URL in Jelly Script URL - https://xxxxxx.service-now.com/nav_to.do?uri=%2F$pa_dashboard.do%3Fsysparm_dashboard%3De59a38708701011068c6ca280cbb355a%26params_requester%3D3a8965143b1c445052ca655593efc4e6 I hav...
