Hi All, I have a requirement to migrate knowledge articles from SharePoint to ServiceNow , we have 4000 articles in SharePoint and we need them in ServiceNow. Few articles have images, attachments and hyperlink in the articles so which format should...
Hi All, After our instance has been upgraded to San Diego patch 2, we are experiencing a popup that says "Your login Session has expired. Please login again". I understand that this popup is coming from the timeout property. However, I actually need ...
Hi,I upgraded a customer's instance from Tokyo Patch 3b to Tokyo Patch 7 this morning. After the upgrade finished (roughly 5 hours ago), I wanted to check for any skipped records, but the Upgrade Monitor showed "Waiting for summary job to run..." ins...
I've recently learned about the new "REST API Access policy" feature. This, in conjunction with its prerequisite, Adaptive Authentication, is supposed to allow a greater degree of control over which users can access the platform from which IP address...
My customer business deal with large file (e.g AutoCad files that can be in GBs) and need them to be scanned for virus when being uploaded into the ServiceNow instance. I understand that there is a limit on the file size for anti-virus scan where any...
We have two issues....A litle background first We have two catalog items and when the two catalog items are submitted it has been set up that it fires an email notification off to the requested for of a specific knowledge article with some additional...
Is it possible to have a custom (new) business duration defined on a catalog task that begins its business duration start time when the catalog task moves to Work In Progress as opposed to the current business duration that starts when catalog task i...
Reference: Creating New Models - ServiceNow Wiki 1. How do you display bundled items in the Product Catalog?There are a few OOB bundles in ServiceNow that you can publish to the hardware catalog. The bundle shows up as an item with no details at all....
We are trying to implement On-Call Scheduling and Major Incident Workbench shortly. The confusion / question for you is this. We were under the impression that you needed to use Notify with Twilio for SMS and such. However, when we go to Twilio, w...
Hey everyone, I want to localize the status of the stages displayed in the Service Portal when I'm using the Flow Designer and I can't seem to find the right spot. Enabling Localization Debugging doesn't really help since the value inside the parent...
Morning! I am running into an issue with enforcing a view to users based on role. This seems to be due to it saving "user preferences"I have a default view and a handful of custom views, for the demand records. If a user is on "business" view or "Fi...
Hello Everyone,I have gone through few links but I have confusion regarding the best practice to call Script Include in Widget, Could anyone provide the general solution with a simple example? ThanksSrinivas
HI We are exploring CSM module and i found there are two portals csm and csp. What is the difference between two. In both portal i was able to login with cosumers credentials. Thanks Sri
Hi community! A gentle Friday question of mine I am currently previewing an upgrade to Utah and, as for every upgrade I encounter P1 skipped records.Every upgrade I have a P1 skipped record on UI macro "kb_view_common_header_toolbar" because we comm...
Hello yall,Could you please help me how can I translate the name of the view which is in the pic.
