Session timeout popup in San Diego

[KOUSTAV DUTTA]

Hi All,

After our instance has been upgraded to San Diego patch 2, we are experiencing a popup that says "Your login Session has expired. Please login again". I understand that this popup is coming from the timeout property. However, I actually need a bit information on

1. Where is message is configured? I did search in sys_ui_message with the same string but not able to find any.
2. Is there any way to stop it as this is a new popup appearing, hence client is looking for a way to not show it
3. Is this popup introduced in San Diego only?

Any lead is welcome. Thanks!!

[KOUSTAV DUTTA]

I have raised a HI case and ServiceNow is taking a look for last ~20days :P. So when I get an update I will post here.

[KOUSTAV DUTTA · Accepted solution]

This is the response received from ServiceNow:

"That popup you posted is simply the San Diego version of the Rome modal shown in the attachment loginModal_Rome.png. Yes, this is expected behavior when the session timeout is reached. This is not new behavior, it is just an updated UI compared to Rome."

[Rao1]

We are experiencing this when we patched the instance Rome Patch10 

When we click on to login the popup coming for more than 10 + times

Can anyone suggest 

[clyon]

Did ServiceNow provide any suggestion on how to change that expected behavior so it doesn't occur?

[keithgagne]

The session timeout setting is stored in glide.ui.session_timeout.