Set a different delivery time for a catalog item

[Mike D1]

Hi

Is it possible to set a different delivery time for some catalog items that are part of one workflow. 

The schedule is set to 21 days, but I have six items I want to set A delivery times of 2 days. I have also tried changing the delivery time on the catalog item itself, but this does nothing.

[Ankur Bawiskar]

Hi,

1 workflow will have only 1 delivery time and not multiple

you must be having separate workflows for those catalog items

Update the Expected time in Schedule tab for each

Regards
Ankur

[shloke04]

Hi @Mike D 

Calculation of Delivery Date and Estimated Delivery Date in checkout page

The Delivery Date and Estimated Delivery Date fields are defined as follows:

Delivery Date: The final date by which the requested item is delivered to the customer. Delivery date is associated to the requested items in the cart.

Estimated Delivery Date: The estimated delivery date for the request is the maximum among the delivery dates of all requested items in the cart. The Estimated Delivery Date is associated to the request.

Each catalog item is associated with an execution plan or workflow. If a catalog item is not associated with an execution plan or workflow, the Default execution plan is associated to the catalog item by default.

The delivery date of the requested item depends on the associated workflow or the execution plan. If the requested item is associated the workflow, then the delivery date is the expected work effort time to complete the workflow. Each workflow can have a predefined time it is completed. This predefined time is the delivery date of the requested item. Configure this predefined time by modifying the Expected Time column in the WorkFlow Version table for the workflow to which the item is associated.

If the requested item is associated with an execution plan, then the delivery date is calculated based on the time it takes to complete the execution plan. The delivery date is calculated using the Total Delivery Time column in the Execution Plan table.

Please refer the below HI article which clearly explains on how the delivery tie is calculated.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0552815

So for your query, you can write a Before Insert Business Rule on Requested Item table and then based on catalog item you can set different Delivery time for that catalog item.

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke