Set Due Date on RITM

[jcwarren]

We have a requirement to set the RITM due date based on various options selected on the catalog item so that it reflects the relevant SLA of 3, 7 or 15 days.
This can obviously be configured in the Schedule property of the workflow but we need to be able to adjust it for the expected SLA. So far we've been unable to affect the RITM Due date. 

We've tried using a Set Value activity after a Switch activity (with the 15 options), and configuring 'Duration to close' to a specific number of days. That didn't change the RITM due date so we tried using 'Business duration' set to a specific number of days but it didn't change the RITM Due date either.

The workflow property schedule was set to either 'Relative duration' 'Based on Due Date' or 'User specified duration' and 'Expected time' of 0 days for both of the scenarios listed above.

Any insight would be greatly appreciated.

[Joe DeStefano2]

Try setting the duration values in your workflow stages.  I believe it's the sum of those stage durations which sets the ritm due date.

[jcwarren]

Thanks for your reply Joe. Setting the duration for stages, e.g., Fulfillment, changes it globally. We only want to set the RITM due date based on various conditions. We seem to be stuck with 7 business days on the RITM regardless of any other configuration settings for the workflow in question.