@Harry Smith
There are different ways to do this
1) Workflow of your individual catalog item
OR
2) Before insert BR on sc_request, sc_req_item, sc_task table
OR
3) Assignment Rule - Remember you will have to do this setup for every Table (REQ, RITM, TASK) for every catalog item - Somewhat lengthier method
Workflow approach - I would suggest this as it would be specific to your catalog item
yes you can set it via run script of workflow
if(current.cat_item.name == 'Catalog Item1'){
current.priority = 2;
current.update(); // updates RITM
var req = current.request.getRefRecord();
req.priority = 2;
req.update();
}
You can set it during catalog task creation as well if you are using the Catalog task activity
if(current.cat_item.name == 'Catalog Item1'){
task.priority = 2;
}
Regards
Ankur
Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
