Unable to Preview PDF in Agent Workspace

hanaphouse
Giga Guru

Is there a configuration now that will allow preview of PDF files in the Agent Workspace? I am currently getting this error when viewing a PDF:

find_real_file.png

1 ACCEPTED SOLUTION

Barbara L - Gli
Tera Guru

Hello,

As of now, it still looks like PDF viewing isn't available in Agent Workspace. 

Knowledge article here: KB0822424

There is an idea open for it: Enable Document Viewer for Agent Workspace

And a couple other people have asked this as well with little result, even with document viewer enabled. 

https://community.servicenow.com/community?id=community_question&sys_id=3d560ae8dbedc450d58ea345ca96...

https://community.servicenow.com/community?id=community_question&sys_id=e0fecae1db7c8c1013b5fb243996...

Someone mentioned in the idea this may be available in Quebec, hopefully that's the case

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3 REPLIES 3

Barbara L - Gli
Tera Guru

Hello,

As of now, it still looks like PDF viewing isn't available in Agent Workspace. 

Knowledge article here: KB0822424

There is an idea open for it: Enable Document Viewer for Agent Workspace

And a couple other people have asked this as well with little result, even with document viewer enabled. 

https://community.servicenow.com/community?id=community_question&sys_id=3d560ae8dbedc450d58ea345ca96...

https://community.servicenow.com/community?id=community_question&sys_id=e0fecae1db7c8c1013b5fb243996...

Someone mentioned in the idea this may be available in Quebec, hopefully that's the case

Pravin14
Kilo Contributor

@Barbara L - CloudPires 

Is this functionality yet pending from ServiceNow or did you found any solution/workaround on it.

Sandeep Rajput
Tera Patron
Tera Patron

Based on this article, the document preview functionality has been implemented in Quebec release.