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‎03-16-2021 11:08 AM
Is there a configuration now that will allow preview of PDF files in the Agent Workspace? I am currently getting this error when viewing a PDF:
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‎03-16-2021 12:10 PM
Hello,
As of now, it still looks like PDF viewing isn't available in Agent Workspace.
Knowledge article here: KB0822424
There is an idea open for it: Enable Document Viewer for Agent Workspace
And a couple other people have asked this as well with little result, even with document viewer enabled.
Someone mentioned in the idea this may be available in Quebec, hopefully that's the case
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‎03-16-2021 12:10 PM
Hello,
As of now, it still looks like PDF viewing isn't available in Agent Workspace.
Knowledge article here: KB0822424
There is an idea open for it: Enable Document Viewer for Agent Workspace
And a couple other people have asked this as well with little result, even with document viewer enabled.
Someone mentioned in the idea this may be available in Quebec, hopefully that's the case
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‎09-06-2021 07:29 AM
Is this functionality yet pending from ServiceNow or did you found any solution/workaround on it.

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‎10-04-2021 04:36 AM
Based on this article, the document preview functionality has been implemented in Quebec release.