setFrom and setReplyTo not working on email client template in Workspace

[Mathias Vandend]

I have a mail script returning setFrom and setReplyTo

I've added this mail script to these client templates

But when I click the reply/forward buttons in workspace the From and Reply are still the instance default email address.

[Prasad Pagar]

Hi @Mathias Vandendriessche 

Can you show us sample email header from Email logs

Something like this. Does it contain Reply To?

[Mathias Vandend]

Hi Prasad,

this is the header when I send the email

[Prasad Pagar]

Yes so its not getting added at all. If your script worked it will add Reply-To here in headers.

Did you tried hardcoding it?

[Mathias Vandend · Accepted solution]

Hi Thanks for the help

but fixed it by changing sender config to text and using javascript

This solves my issue