Hi We have an Excel sheet with an overview of some of our main applications/business services, database instances and integrations. What would be the best practice to move these into ServiceNow? I'm a bit lost on how to use Software Models vs. Busin...
HI, having recently purchased ServiceNow we are working on our project to bring about a full integration and/or replacement with existing legacy solutions. One that is interesting it iTRACs which is used here for the management of Networks and rela...
I have a business service CI called "Outlook" and it is supported by two groups, depending on the issue (server or desktop). How can I display this in the CI form?
Greetings,I am attempting to use a list collector on a catalog item to display, and allow the customer to pick from, values contained in a custom table. Unfortunately, when accessing the catalog item as the customer, the list collector is displaying ...
I have been asked to set up quarterly tasks for Windows Updates. First we have created a new table called u_planned_maintenance_tasks (which is an extension of the task table). We have specific fields we will want filled in: Short Description (...
We had a user report that he can see all requested items from any user. This happens when he click on a link he got for one of his RITM's and then he click on the green back button (see screenshot below) in service now. How can we make it so that...
I've created a button for end users to select a shipping method for purchase requests. A glide overlay window pops up and gives them their choices. Once they make a selection, there is a button called "Ship It" that they click. I would like thi...
I am interested to know if It is recommended to clean the CMDB up to start from scratch, following this plan: 1) TURN OFF discovery schedules.2) Clean up CMDB except business services (because these are already in use).3) Upload inventory manually f...
Over the weekend we noticed that a bunch of screenshots in a knowledge article broke. We assumed something strange had happened during the image upload, so we deleted the images and started over. For the first couple of views, it worked fine, but the...
Hi All, I'm currently in the process of scoping the Knowledge module for our deployment of ServiceNow (Calgary release). One of the business requirements is that there is version control for the Knowledge articles, similar to a Wiki. Is this supp...
I have a request from several users to delete all the items in the CMDB. The idea is that we have alot of items in the CMDB which are no longer in existence that this will provide us with a clean slate. We would then run the discovery jobs to repop...
Hi, I would like that process users who handle tasks related to specific catalog item, will have a difference form view than all other tasks related to catalog items,Is there anyway to define it? is there a way to set the form view using business ...
Hi,Apart from classic way using client script g_form.removeOption('') and g_form.addOption(''), is there any best practice add and remove options in Choice List?Thanks Iyyappan
I am working within an email script. I tried:if (gr.work_start.getDisplayValue != null) { template.print(....);}andif (gr.work_start.getDisplayValue != "") { template.print(....);}Both result in the code being executed even if there is no value.
Please help me out with the process of automating Service Now so that i can trigger an SMS or a Voice call from Service Now, whenever a Critical priority incident is logged. This call must go the member of the assignment group specified in the incide...
