Knowledge Centered Support theory tells us not to go looking for knowledge to improve; the users will tell us what they need. However, when you're launching the knowledge program, it's very helpful to promote managerial engagement by starting the c...
I have two variables variable1 and variable2 in a catalog item. variable1 is a choice field and variable 2 is a reference field.Is it possible to use variable1 value as a reference qualifier in variable2?
Hello I have an existing Service Catalog item which end users can use to request access for specific applications.This service catalog contains a field called 'Application Name' with 2 values.If either of these 2 Applications A, or Application B are ...
Hi All, I have to validate whether user has added an attachment or not before allowing him to submit a request.Please help me if any of you have done a similar kind of implementation. Regards,Kirti
I have a JDBC connection to execute a SQL query and it's returning the following error below. When I run the query in SQL Management Studio it returns the data just fine. Has anyone experienced this error message before? MID Server reported error: c...
Anybody knows why the link Communicate Workaround in a problem, which is a UI Action that comes Out Of the Box (OOB), returns an "Undefined Value" in the incidents related to this problem instead of populating with the WorkAround field content? Acc...
Hello, The below URL that goes straight to the new Incident form:https://demo.service-now.com/incident.do?sys_id=-1&sysparm_query=active=true&sysparm_stack=incident_list.do?sysparm_query=active=trueRequired is an enhancement to allow us to pass 2 ad...
I have a Business Rule with a custom script. The task of this script is to get the JSON of a Change Request by calling a REST messageFor this REST message call, the sys_id is the input parameter. How can I get the sys_id for the current Change Reque...
So what my organization has done is setup a custom field in the Knowledge form that is the 'Target Audience' with selections of ['-- None --', Public, IT, Customer Service, Application Services, Infrastructure, Project Coordinators]. What I am task...
Hi,I've got questions about history information of an Asset. Is it possible to 'click' on an Asset and find historical information about it, such as incidents, requests CMDB updates etc.? (stuff that earlier have been associated with the Asset)Or is ...
Hi,I have a situation where I was testing knowledge base and I have over 8000 tickets I want to delete.Is there an easy way to do this rather than 100 at a time. Thanks Steve
Hi, Is it possible to border variable field of catalog Item as shown below. By default :
Hello all, I work in ServiceNow in a higher education environment. We have a large portion of area specific knowledge articles being developed that will need to be implemented into our existing public knowledge base. Ideally, this is what I'd like t...
Is it possible to modify the title attribute of a page server-side? We would like to open up some of our Knowledge Base articles to Google and the only way I know to modify the title of a ServiceNow page is using client side javascript and setting to...
Hi there,I have created a 'Depends on' relationship for business services as shown in below figures.I want to know the table where these relationship is getting stored.I have a requirement like,we need to have a reference field 'Service' (which refer...
