Setting up Subscription Management: Allocated subscriptions not updating automatically

[Robert24]

Hi All,

We are in the process of setting up the Subscription management for one of our customers on one of the Non Production instances. The number of allocated subscriptions are getting updated when the "Update Allocation Totals" button is clicked.

But when users are added to or removed from Groups the allocated number is not automatically updating overnight. 

1. Is this because it is a Non Production instance

2. Can someone let me know which scheduled job is responsible for updating the allocations.

Thanks and Regards,

Robert

[Syedmd08]

1. It is unlikely that the issue with the allocated number not updating automatically overnight is due to it being a non-production instance. The behavior should be the same in both production and non-production instances, assuming that the instance has been properly configured.

2. The scheduled job responsible for updating allocations in ServiceNow is the "Subscription Allocation Calculation" job. This job is responsible for recalculating the allocations for subscriptions based on changes to user or group memberships. By default, this job runs every 24 hours. However, it is possible that the job has been modified or disabled on your instance. You can check the status of this job by navigating to "System Scheduler" -> "Scheduled Jobs" in the left navigation pane and searching for "Subscription Allocation Calculation". If the job is disabled, you can enable it by clicking the "Enable" button on the job record. If the job is still not updating allocations after enabling it, you may need to investigate further to determine the root cause of the issue.

Please mark my reply as Helpful and/or Accept Solution, if applicable. Thanks!

[Robert24]

Hi Syed,

Thanks for your reply. It seems like the scheduled job with that name "Subscription Allocation Calculation" does not exist on any of our instances. There are no jobs containing the "Subscription".

The below Plugins are already installed:

I will go ahead and raise a HI case to find the root cause.

Thanks for your help.

Regards,

Robert

[Keith Gonzales]

Hey Robert,

Do you have any updates on this?

Regards,

Keith

[Melissa Berry]

Robert,

Did you ever receive a response from HI? We are experiencing the same thing.