Show incidents and incident tasks in one list.

[Giri6]

I have a requirement to show incidents and any incident tasks to show in one list. I appreciate how it can be done. Now, incidents are shown in one list and tasks that include catalog/incident shown in another list on the dashboard. I am new ServiceNow. If you provide any links would help to know dashboard and anything relevant to this problem as well.

[sachin_namjoshi]

You can create reports containing incident and incident task and put these reports in a dashboard.

You can also create interactive filters for reports to filter out data in dashboards.

Regards,

Sachin

[Jaspal Singh · Accepted solution]

Hi,

In that case you can report on Task table as below & then use the report in dashboards.

Thanks,

Jaspal Singh

[Giri6]

Thanks for the replies.  I never touched the dashboard/report part of ServiceNow. I appreciate any link if you have.  I am also about to start to find and  go through any videos.

[Jaspal Singh]

You can follow few links as below. There are many videos as well on youtube for the same.

https://docs.servicenow.com/bundle/orlando-performance-analytics-and-reporting/page/use/dashboards/t...

https://docs.servicenow.com/bundle/kingston-performance-analytics-and-reporting/page/use/reporting/t...