Slack Spoke for SNOW IntegrationHub

[Darryn]

We are working on configuring the Slack Spoke in our SNOW instance and are encountering various issues.  To try and work thru these issues I want to do same in my PDI - install the Slack Spoke, configure it, test it, etc.  However, Slack Spoke is not available for me to request as a plugin.  I've tried activating the various IntegrationHub installers with no success.  What do I need to do to be able to activate this plugin in my PDI?

Thank you.

D

[Logan Poynter]

You have a permission issue. 401 (Unauthorized) from Slack to ServiceNow would be related to inbound decisions and Slack user performing the action.

Recommendations would be:

1. Double check your integration step by step - https://docs.servicenow.com/bundle/sandiego-application-development/page/administer/integrationhub-store-spokes/task/set-up-slack.html

2. Validate scope you're working in has permissions across the instance to what your actionable message intent is (if your built in a scoped app)

3. Validate the Slack user has rights to whatever it is you're actionable message is meant to do (I.e. Table ACLS) - you can test this by impersonating the Slack user and manually taking the action the automation should be doing.

Document everything you look at, then should all else fail I'd recommend a HI ticket. But one of those three should identify the culprit with it just being a 401.

[Darryn]

Got it figured out... we had a mismatch between the <slack-app-name> configured in the Slack slash command and interactivity and the Slack App (signing secret) configured in SNOW.  Got the 2 in sync and bi-directional communication started working immediately.  Really appreciate your engagement, Logan.

Cheers,
D

[Mahesh23]

Hello @Darryn ,
Have you implemented 2 way integration between Slack and ServiceNow?
Have you also implemented attachment sync between Slack and ServiceNow ?

Thankyou