Slowness on customer instance?

[Rain Vaine]

Hello,
Have any of you experience a significant slowness on their customer instance this last few weeks?
Is there something going on SN?

Regards,
Vaine

[Shekhar Navhak1]

Hi @Rain Vaine,

A performance issues could have a number of causes.

You should start by reviewing your instance logs, slow scripts, and transaction records, to try and understand exactly what your issue is and why it is occurring.

Perhaps start here

https://docs.servicenow.com/bundle/tokyo-platform-administration/page/administer/platform-performanc...

[Gaurav Shirsat · Accepted solution]

Hello @Rain Vaine 

There are numerous reason for instance being on slower side.

The most common thing we do as remove system cache by doing cache.do and remove it,

Now at greater extent the instance slowness troubleshoot may involves complex script logics, unnecessary script logs, Hardcoded Values to your Business Logics instead of System properties, Some times MID Servers are Up and Down.

You may visit the below threads and try to overcome from this.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0517241

https://www.servicenow.com/community/itsm-blog/5-ways-to-troubleshoot-your-instance-performance/ba-p...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0516495

 else I will suggest to raise HI Ticket on this. ServiceNow can figure out the issue in more detail as they have different tools to diagnose the things.

Mark my Response as Correct or Helpful, if you find it Appropriate.
Gaurav Shirsat : ServiceNow Community MVP 2022
https://www.linkedin.com/in/gauravshirsat/