SMTPSender: no recipients, email send ignored in Personal instance

Lon Landry3
Giga Expert

‎03-11-2021 07:52 PM

Email sending & recieving is enabled with no issues according to System Diagnostics > Email Diagnostics.

My email server is POP 3 (hotmail) and the user that I am trying to mail is gmail.

Email sits in send-ready for a while then chages to send-ignore with error: SMTPSender: no recipients, email send ignored.

Any ideas?

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No NaME
Mega Guru

‎03-30-2021 07:22 PM

Check this. 

 

https://docs.servicenow.com/bundle/paris-servicenow-platform/page/administer/reference-pages/task/t_ConfAltEmailConfPOP3Server.html

Lon Landry3
Giga Expert

‎04-07-2021 10:10 AM

Issue was resolved by ServiceNow. The ServiceNow STMP server needed to be renamed, and the server name is only maintained by ServiceNow.