SOAP Message with mutual auth - unsupported protocol

AlfredB
Tera Contributor

‎02-10-2025 05:06 AM

Hi,


I'm having troubles getting a mutual auth SOAP message up and running. I have succeeded in using the same certificate locally with SoapUI but it won't work in ServiceNow. I have done the following:
Uploaded PEM certificate

Uploaded JKS keystore

Created a protocol profile with name "myhttps" with a reference to said keystore. 

But when trying to test the message I only get the following error "java.lang.IllegalStateException: unsupported protocol: 'myhttps'". Seems like it doesn't recognize my created protocol profile.

 

Any ideas? I have found similar posts but without any clear answers.

 

Thanks in advance

Alfred

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2 REPLIES 2

mmabdelkader
Tera Contributor

Saturday

Hello Alfred,

 

I'm facing the same error message. Did you manage to find a solution for this?

 

Thank you!

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rsandoval
Tera Contributor

12 hours ago

I had the same issue with a REST API, so this might not apply to your case. But after upgrading to Zurich my certificate record was no longer active, and trying to activate it gave me this error:
The uploaded attachment contains 3DES encryption. Please upload a keystore with AES encryption for security compliance.
Changing the encryption for my keystore and activating the record solved the issue, hope it works as well for you.

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