Splunk integration - Failed to verify ServiceNow username and password, code=403 (Forbidden)
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04-16-2020 02:59 AM
Hello,
I am trying to integrate my Splunk alerts into ServiceNow. I have proceeded as per the guide.
We installed the Splunk Integration App in ServiceNow and created the splunk_user with the corresponding role x_splu2_splunk_ser.splunk. However when I try to add/configure the account on the Splunk side, I am becoming the following error:
When I try to logon manually to the NOW instance above as thesplunk_user it works fine.
What am I doing wrong?
Can anyone advice?
Kind Regards,
Kamil
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04-17-2020 02:03 AM
Hi Damucka,
I experienced an issue with the credentials not being accepted due to customisation on the Local Credential Store.
If you Navigate to Password Reset > Credential Store > Local ServiceNow Instance > User account lookup field, for us to fix it we set it to none:
Let me know if this resolves your issue.
Enrique