Is anyone working on a containerized version of the MID server software? I have built my own stuff, but the Tanuki service wrapper is REALLY getting in the way, basically making the container idea non-workable. If you like the idea of containerizati...
what is the difference between knowledge manager and knowledge owner in knowledge base
On one of our agent workspace forms we have a UI action that, when clicked, sets some field values and should allow two other UI actions to show up on the form. The button works in the native form view but not agent workspace and I think it's because...
I am trying to link to a specific knowledge base in the mobile app for our field service users and the link I set up isn't working. When I click on it in the mobile app, the navigator flyout closes and I return back to the home screen. Is there anot...
Thanks in advance for any help. This one has me stumped. I have a DateTime field on a target table. During import, I want to clear this field of any value (make it NULL) during import based on the value of a corresponding source field. This should...
HI Team, I want to trigger a notification from the inbound email action.It's not working,Can anyone suggest me why it is not working. Here is my script: var ritmNo ='';var sub=email.subject;var req='';var index = sub.indexOf("RITM");var end = 11; //...
Hello everybody, I've got a question regarding flow designer. I'm creating a flow for a catalog item. At a certain point of the process, the RITM might go back to the state "work in progess" which was dealt with earlier in the flow. So now I want to ...
I have attempted to convert some async business rules to flows. The business rule filter conditions included some javascript in the values, for example javascript:gs.getProperty('my_property_name') The business rules trigger as expected.However, if ...
Hello, Is there a way to add a banner image to all outbound emails, without having to add it manually to each email notification? Thanks, Laurie
I am trying to Make 'Comments' mandatory, when approving , specific item. I created a UI policy similar to the one which is working correctly, to make 'Comments' Mandatory when rejected. the one I created is not working. also it stops with the first ...
Heya, We recently activated Article Versioning with the Knowledge Advanced plugin. I got a demand from a user who manages knowledge articles that they'd prefer if only the most recent version was shown in the list view from Administration > Knowledge...
Hi Guys I'm new to flow designer, i want to understand how to capture the flow errors and send email?Usually when ever an error is encountered in flow designer, flow will error out and it will not move to next action, in case if we want to use data p...
Business: My business is I have one button in "data table from instance definition" widget named as "Active" button, Whenever I click that button I need to show only active records, I am a beginner of service portal, So only I starting with basic wor...
Hi can we revert workflow to a previous version?What would be best practice for having a back-up for workflow.Thanks,Tadz
I would like to trend number of concurrent users/sessions over a period of time.The only things I see in the platform are 'Active Transactions' or the Event log and query for login/logout and then do some work in Excel.Is there a better method for do...