Customize itil role.
Hi, community I need a group of users to be able to resolve incidents but I don't want them to have access to everything itil role offers. Would it be possible to do this?
Forum Posts
Resolved! How to center a button in a container in UI Builder?
I have some buttons that do a number of things to navigate users to different pages in our landing page. I can't seem to figure out the css to center my buttons in their containers and am hoping it's something simple that I'm missing. If anyone has a...
SPEntryPage script include question
Fellow community members, I have a customer that has an interesting scenario we have been trying to solve with new users being added into ServiceNow. There are three types of users this instance will have; an employee, a customer and a consumer. Th...
Resolved! How do I populate a field with an Existing DateTime field in Flow Designer
So I have this issue where I want my Resolved_at datetime field equal my Closed_at date time field. Closed_at is always populated. my script is var cldt = new GlideDateTime(closed_at); return cldt; but getting an error Error: "closed_at" is no...
How to add subcategory in catalog item form
How to add subcategory when I m right clicking on category label it doesn't show configure choices so how to add?
Duration field formatted
It's any way to customize the appearance of glide_duration field type?.By default it display as label only Days and Hours.It's any way to display "Minutes" or "Min" as well?.Thank you.
Resolved! Execute operation on API 'GlideRecord.update' from scope 'CSM Workspace' was denied. The application 'CSM Workspace' must declare a cross scope access privilege. Please contact the application author to update their privilege requests.
Hi, I created a business rule in "customer_contact" table with csm_workspace as scoped application. I am getting this error as below Execute operation on API 'GlideRecord.update' from scope 'CSM Workspace' was denied. The application 'CSM Workspace'...
What is the best way to give ALL users a role by default.
We need to give all existing and new users a role and I'm trying to figure out if there is a way to do that besides manually adding it to each user.
Defaulting all search functions to "contains" possible?
Currently when searching anything (in list search, list collectors in catalog items etc.) the default operator is "Starts with..".Is it possible to change it to "Contains..", without having to put asterix in front of the search term? In our view, tha...
Resolved! Email header "X-ServiceNow..."
Hello,We noticed that in the header of outbound emails we have the following headers:X-ServiceNow-Source: Notification-***SYS_ID***X-ServiceNow-SysEmail-Version: 2What's the purpose of these headers?Is there a way to remove them?I searched in the Doc...
Resolved! How can i Clear the values in all the variable fields which is dependent on other field select box, when value is changed in that select box automatically all the values should be cleared in form..
Hi, Here firstly I selected change type as Normal and gave the Short Description as Test and again I changed the Change type Value to Emergency but the value of Short Description not changed so how can i give the exact condition to clear the value an...
Resolved! How to check whether the filter conditions are met when use gliderecord to assign a value to reference a field
For referencefields, reference qual are used,Records that do not meet the conditions cannot be selected on the UI But use glideRecord.setValue(record'sys_id); The record does not meet the filtering conditions,But his value is still normally set I wan...
How Service portal page URL suffix "/sp" automatically added, when I login with dev23144.service-now.com at last?
If I login in my instance through "https://dev23144.service-now.com/" means it will go the instance home page, OK that's fine. Then I login with same URL instead of going to the instance home page, have to automatically go to service portal home page...
how to modify search in reference variable on service portal
Hi , Could someone help me how to search text using contains instead of start with on Service portal? Variable : Reference The result that I want for example If I type accounts , then all the role description that has the word "accounts" should show...
What is the cost for Domain Separation and how is cost calculated?
Hi there, Happy new year to you all! I would like to know what is the cost of Domain Separation and how is the cost calculated for an existing NOW platform? How is the Domain Separation cost related to new separate instances? I have found a lot of re...