Resolved! How to set a default value on a Reference field when reference qualifier only returns one value?
We have a reference field in which we want to stamp a value if just one value is returned by Reference qualifier.
Forum Posts
Redirect URL when user click a catalog item
Hi all, Currently i have a catalog item in service catalog. The requirement is when a user click on this catalog item,instead of opening the catalog item form it should automatically redirect the user to a new URL page in hi...
Resolved! Check for Existing Records in Flow Designer Based on Initial Lookup
Hello! I've currently got a Scheduled Flow I'm working on that looks up Asset Records that meet a criteria for retirement, then kicks off a Catalog Request for that work to be completed. So far, I have it set up to Look up the Records, Log the list (...
Resolved! JSON Parser Step Issue
Hi, Relatively new to working with Flow Designer as previously I had hand crafted integrations in script includes but my current customer wants to use IH. I have a REST call which is receiving a simple JSON message containing the Transaction ID as a ...
How i can show checklist on service portal (record producer)
Hi, I have created one custom table extended from task now, I also created one record producer and attached that to my custom table .I need to show checklist of that table to service portal . How can I do that? Please suggest as I am new in this fiel...
Why am I unable to see activities in a workflow?
I have a workflow, created by a co-worker (not sure if that matters, though her not being available to ask ATM probably is). I can see the workflow, but any time I try to open it in the Workflow Editor, I see several odd things. 1) The option to che...
Javascript on advanced reference qualifier doesn't work by using Business Rule "GetGroupFilter"
Hi all, I'd like to filter "assigned group" with Business Rule "GetGroupFilter" not to be seen the groups of the other group type by controlling with roles.I set the script below to advanced reference qualifier in the record of "assigned group" (task...
Resolved! Function setValue() to set multiple values on a field.
Hi all, I`m trying to implement a client script to fill in the into the watchlist field "u_rta" using the setValue() function. I can do it with one user but I don´t know how to fill the field with another 2 fields. I need something like: g_form.setVa...
Resolved! Where to specify the category that we want in the SC category page widget?
Hi all, where to specify the category that we want in the SC category page widget in service portal? Thanks in advance, Harikumar.v
Add Header & footer to a knowledge article
Hi SNow Community,Is there a way to add a header(image) & footer to an article, like having a template to apply it to articles?Thanks in advance,Leo
Path to move to Pre-Sales
I have been working on ServiceNow from more than 6 years now and have worked as Admin and Developer both. Now I am planning to move to Pre-Sales, however, not sure how to proceed and courses/certification and path which could help me understand and m...
System Health - Monitoring Dashboard for Support Engineer
Has anyone built Standard dashboard for System health check that would be useful for Service now Support team? Following Items would be interested if dashboards covers since Servicenow has all the below points in multiple places. We are able to imp...
Resolved! Approval count in Service Portal Header menu
I have a user with 34 approvals but on the header menu, it shows as 30. Once I click on the approvals, it opens a pop-up and has all 34 approvals displayed.
how can we send a Scheduled report excluding weekends?
I want to send Scheduled Report excluding weekends? When we go to scheduled report and and set RUN field as periodically and send report daily, I want to exclude weekends. How can I achieve this?
How to publish multiple Knowledge at once.
Is there a way to publish multiple Knowledge in bulk in OOTB?Currently, we are only aware of the procedure to publish knowledge one by one from the form screen.
