Hi all, I have seen the question asked a while ago but never answered. So I thought let's give it a go again. I would like to hide the agent chat button (bottom right) on the Service Portal based on certain user aspects, like their location. Within...
Hello Community, I have noticed a strange behavior with the link of Agent Workspace if you add the link next to the History.While there is only one workspace available the link cannot be clicked by left mouse click. It doesnt do anything when clicked...
Hello Everyone, I want to Hide the Add Row modal popup window which appears after pressing the add button in MRVS. I want that after pressing add button on MRVS it should directly add the row in MRVS without opening another window to fill the fields....
We're hoping to add and remove mandatory fields in a derived CMDB class without changing the parent. This is meant specifically for classes where Discovery doesn't work (ie, Data Centre racks, Power circuits).What's the best way to accomplish this?
Hello Community, We are in talks with the ServiceNow rep and he has given us two options to select an Orchestration License. Can anyone help me understanding the difference between two and pros and cons of each. Platform OrchestrationSecurity Orches...
Hi Experts, Submit button is not functioning when we use MRVS, any idea how to overcome this issue. In legacy submit functionality is working fine, but we observed issue at portal end. In console we found this "(g_form) [NOACTION] Could not find UI A...
Hi When I activated Service Portal Analytics plugin (com.glide.service-portal.analytics) the Dashboard Color is green like (Ex1) but now when I saw recently the dashboard color of the Dashboard changed(ex2) is there any way to change color or...
Hi, Is there a keyboard shortcut to enter a TAB character in a string field, such as a record's description field?
I would like to know the procedure to change my email address for my webassessor account. Actually I have two accounts currently: One with my firm email – This has my CAD Madrid exam certificate attached to it. Other on my personal email – This has ...
I have created a flow designer with trigger condition as inbound email and I am looking up records in a custom table. I have added a few conditions for it. If multiple records are found matching the conditions, I want to return a particular record. I...
Hi, I am importing CMDB data from a third party source with IH-ETL (IntegrationHub ETL). I have created a REST (IntegrationHub) Data Source with JSON format. In the Data Source, I have enabled the 'Use Batch Import' and set the Batch Size to 2.000 re...
A new instance was setup not long ago. Let's call it instance B. Then another instance--call it instance A--was cloned down to instance B. One more note to add is ServiceNow did push down the multiSSOv2 update. It's likely not a factor but it's worth...
i want to create a "<p>" element in my html with angulajs how can i do? if(response.data.prefReport.length){ getReport(response.data.prefReport); }else { //code here... } html: <div> <div style="width: 60%;margi...
Ran a test in non-prod instance, where we disabled "ServiceNow SMTP" email account and created another authenticated email account.Email sent from an authenticated session was delivered to an unrestricted distribution group. From there it was success...
I created a Knowledge Publish workflow to include an additional approval for publishing KBs with certain categories. I updated the knowledge base to point to the new Knowledge Publish workflow. I can see the new workflow and updated knowledge base ...
