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MFA on dev instance

Hi, has anyone come across this issue and knows what the cause is or how to resolve it? Tried using Google & MS Authenticator on iPhone. Tried changing time zone settings on instance an mobile pone - no joy. Thanks..

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Service Portal Announcements & Screen Refresh

When creating an announcement for the employee service center (ESC), the banner announcement doesn't show for anyone who already has the ESC open....even when navigating between different catalog items and menu items/ favorites etc. The announcement ...

Christian P by Tera Contributor
  • 1197 Views
  • 6 replies
  • 4 helpfuls

Resolved! Send email to new added user is Glide list filed

Hi  I have some glide list field which can let the user read the incident ticket.For example, Able Tuter, Abraham Lincoln, Adela Cervantsz are already in the  list, and  when I added Beth Anglin to the list, I want to send the notification to Beth ON...

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ESL by ServiceNow Employee
  • 1247 Views
  • 7 replies
  • 3 helpfuls

Resolved! Zing to AI Search transition

We are looking to switch over to AI Search but first we have some questions.  1. Are we able to enable AI Search but continue to use Zing while we test the AI Search configurations? 2. Is AI Search an additional widget and not a full on replacement o...

LM123 by Tera Contributor
  • 2386 Views
  • 2 replies
  • 8 helpfuls

Mid-server error

Hi, i'm facing this weird issue with my pre-prod mid-server i'm struggling to identify what is going on tbh. My record producers are working fine, but as you can see mid-server dashboard look like the mid-server is not validated (and i think it's imp...

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How to get a form size for a record?

Hello, I want to know the size of one record. Let's say I want to know the form size of a change record - CHG0000001 XML import of the record is 132 KB. I keep getting the error "java.sql.BatchUpdateException: (conn=478024) Row size too large (> 8126...

HelloCAD by Tera Contributor
  • 827 Views
  • 5 replies
  • 0 helpfuls

Resolved! ACLs being called multiple times

Significant performance issues have been experienced by users in the last few weeks but I can't reproduce it in the dev instance. Prod is currently running Rome patch 4 hotfix 1b and dev is on Rome patch 7 (Prod is being patched this Saturday) and we...

Update RITM State when Catalog Task is Updated

Hello All!I have a requirement that has to be met where a RITM state has to be updated once ONE of the catalog task states moves from Open to Work in Progress. How can this be accomplished? Currently, when I put one of the Catalog Tasks in a Work in ...

Marques2 by Tera Expert
  • 6249 Views
  • 12 replies
  • 3 helpfuls