Stage: Catalog Item Removed - What Is Causing This?

highspeedlowdra
Kilo Explorer

‎03-11-2015 09:01 AM

Hi Everyone,

I have a quick question in regards to some requests that come into the system where the Stage will show a red "X" with the text "Catalog Item Removed." All other information in regards to request is removed (deleted) and the only information available is who opened the request and what time the request was opened.

I have checked the Wiki's etc., and the only thing that SHOULD be causing this is if I remove a Catalog Item while an active workflow item exists when I delete a Catalog Item. The issue is that I have not deleted any Catalog Items - what are possible causes of this error?

Thanks for your time,

Chris

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manikorada
ServiceNow Employee

‎03-11-2015 10:44 AM

These Requested Items might be getting created due to possibility of bad script. Are you seeing any other RITM created at the same time when this RITM is also getting created.


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highspeedlowdra
Kilo Explorer
In response to manikorada

‎03-11-2015 11:03 AM

Hi Mani, thanks for the reply.



I have noticed that there are 2 out of 5 RITM's that have the Catalog Item Removed Stage with the exact same time stamp. This seems to be an anomaly as it has only happened once.



Best,


Chris


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mikltaylornc
Tera Contributor

‎07-20-2015 08:31 AM

See KB article concerning Stage choices.


KB specifies SLA issues, but the same fix works for catalog items also.


https://hi.service-now.com/kb_view.do?sysparm_article=KB0549420


snow_04
Giga Contributor

‎03-15-2018 04:57 PM

Hi Chris,

 

Did you got a solution for this. We are facing the same issue in our instance.

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