Stay on same record after clicking "Update" or "Publish"

[Trevor Petrie]

I regularly receive feedback from our knowledge contributors saying that they find it frustrating how when they click "Update" or "Publish" on a KB article, it takes them to the previous record/dashboard/list they were viewing instead of remaining on the current knowledge record.

Is there a way to change this behavior at a global or per-user level?

[Mike Patel · Accepted solution]

On your publish and update ui action add below before current.update

action.setRedirectURL(current);

Ex:

[Trevor Petrie]

Thanks Mike, I'll have to wait until next week to try this as we're just about to go live with London.

Appreciate your quick response!

Cheers,
Trevor

[Giby Varghese]

Hi Trevor,

You can use the following before the current.update() call. This will keep the form open.

action.setRedirectURL(current)

Regards,

Giby

[mirahsan2]

Have used various versions of ServiceNow over the years, this has always been a odd quirk. Is their a GUI based way of adjusting this behavior instead by any chance?