Stay on same record after clicking "Update" or "Publish"

Go to solution
Trevor Petrie
Giga Guru

‎12-02-2018 05:17 PM

I regularly receive feedback from our knowledge contributors saying that they find it frustrating how when they click "Update" or "Publish" on a KB article, it takes them to the previous record/dashboard/list they were viewing instead of remaining on the current knowledge record.

Is there a way to change this behavior at a global or per-user level?

Labels:
  • 3,598 Views
1 ACCEPTED SOLUTION

Go to solution
Mike Patel
Tera Sage

‎12-02-2018 05:44 PM

On your publish and update ui action add below before current.update

action.setRedirectURL(current);

Ex:

find_real_file.png

 

View solution in original post

Preview file
50 KB
5 REPLIES 5

Go to solution
Dr Atul G- LNG
Tera Patron
Tera Patron
In response to mirahsan2

‎12-20-2024 01:43 PM

Hi @mirahsan2 

 

No, the update as OOTB is to go to list view and save is to stay. You can bring both button in form.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls