Stop Time worked field from automatically starting in Workspace (SOW)

John Helebrant
Tera Contributor

I've read plenty of old posts where you can stop the Time worked field from automatically starting on forms via the 'glide.ui.timer.started' system property. However, this does not appear to function on Workspaces. I'm curious if there's a way to open the workspace form such as Incident where the Time worked field is paused. Thanks!

1 ACCEPTED SOLUTION

the only trick i think could be - hide time_worked via ui policy and than show it when some updates done to the form or have custom button ("report time") when clicked, to display field on the form and automatically start the timer

 

 

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5 REPLIES 5

Irston Antao
Tera Expert

Have Servicenow fixed this issue with their latest SOW version? I dont see this happening anymore.