Subscription Management - awa_admin now part of CSM and being charged by ServiceNow

Mardi · an hour ago

I wanted to ask if anyone has seen this change in their Subscription. In the past awa_admin was never part of CSM but all of a sudden this has changed and ServiceNow has started charging this as part of the CSM subscription.

Dr Atul G- LNG · an hour ago

Hi @Mardi

In this case better speak with your SN account representative he /she can guide better.

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Dr. Atul G. - Learn N Grow Together
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Mardi · 43m ago

Hi Atul, I have already reached out to the Account Team but i want to also understand if anyone else is impacted by this.

YashwanthV18760 · an hour ago

Hi @Mardi

The awa_admin (AWA administrator) role is responsible for configuring and managing Advanced Work Assignment (AWA). For details about managing per-user subscriptions and changes such as awa_admin now being part of the CSM subscription and ServiceNow charging for it, you are advised to review the Subscription Management documentation and contact your ServiceNow account representative for clarification and specifics

Advanced Work Assignment roles • Yokohama ServiceNow AI Platform Capabilities • Docs | ServiceNow