Subscription Management - Capacity type
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01-30-2025 03:28 AM
What are the ways to keep over allocated subscriptions of capacity type under control?
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01-30-2025 03:59 AM - edited 01-30-2025 04:00 AM
Hi,
There are multiple methods to achieve this, both reactive and proactive.
Auditing is a pretty common way of doing it, having a monthly report either via PA, or just manual extraction of data.
You can also automate licence management via flows.
Another common way is to setup alerts when specific set boundaries are hit.
You can have a look here more info:
https://www.servicenow.com/docs/bundle/vancouver-platform-administration/page/administer/subscriptio...
Hope that helps!