Support escalation matrix for Now learining support case

[Anjaiah Naluval]

Hi Team,

I have created case in Now learning portal for one issue related to course IT Service Management (ITSM) Implementation On Demand (Rome).

There is no response from backend support team.

Can any one help me with information about escalation matrix to escalate this case to next level.

Thanks

Anjaiah.

[Maik Skoddow · Accepted solution]

Hi @Anjaiah Naluvala 

there is no "escalation matrix".

You just can add a comment from time to time and ask what the status of your case is.

Kind regards
Maik