Synchronize catalog task activity and requested item activity

[Tadz]

Hi, how do we synchronize the catalog task activity and requested item activity.

I have successfully synchronize them both using BR for catalog task and BR for Requested Item.

The when to run of my BR's are:

When: before

Update

The problem is, the activity in the catalog task are duplicated.

See the screenshots below:

I know that the one causing the duplication is because of the 2 Business rule running. In which the Requested Item BR will be triggered

when the Catalog Task added a work notes.

I also tried adding

if(!current.work_notes.getJournalEntry(-1).split("\n\n")[0].indexOf('Work notes')){

gr.comments = comments;

gr.update();

}

It stops the duplication of the catalog task activity.

But the comments from requested item to catalog task. doesn't work anymore.

Thanks,

Tadz

[K10]

Hi Tadz,

Remove the current.update() from the before business rule, This should work.

[Tadz]

Hi Ketan,

I have no current.update() in my script.

Only gr.update(); since I am using a gliderecord.

Thanks,

Tadz

[K10]

Ohh I See

Can you paste full BR here ?

[Tadz]

function onBefore(current, previous) {

  //This function will be automatically called when this rule is processed.

  var comments = current.comments;

  var sys_id = current.sys_id;

  var gr = new GlideRecord('sc_task');

  gr.addQuery('request_item','=',sys_id);

  gr.query();

  if(gr.next())

  {

  if(!current.comments.getJournalEntry(-1).split("\n\n")[0].indexOf('Work notes')){

  gr.comments = comments;

  gr.update();

  }

  }

}