Synchronize catalog task activity and requested item activity

[Tadz]

Hi, how do we synchronize the catalog task activity and requested item activity.

I have successfully synchronize them both using BR for catalog task and BR for Requested Item.

The when to run of my BR's are:

When: before

Update

The problem is, the activity in the catalog task are duplicated.

See the screenshots below:

I know that the one causing the duplication is because of the 2 Business rule running. In which the Requested Item BR will be triggered

when the Catalog Task added a work notes.

I also tried adding

if(!current.work_notes.getJournalEntry(-1).split("\n\n")[0].indexOf('Work notes')){

gr.comments = comments;

gr.update();

}

It stops the duplication of the catalog task activity.

But the comments from requested item to catalog task. doesn't work anymore.

Thanks,

Tadz

[K10]

Hi,

Here is the catch which i can think on top of my head. I believe the Business rule is been called more than one time from Request level causing multiple updates.

I believe that you are trying to update the Sc_task from sc_req_item on every update when the comment is updated.

You can add a new condition on this BR as current.comments.changes() which will ensure that the BR runs only on comment change and then you can straight away update the respective sc_task within it.

Not sure i exactly understood your logic.

[Tadz]

Hi K10,

Thanks for the way. But still doesn't work.

Here is my code:

if(current.comments.changes()){

  gr.comments = comments;

  gr.update();

  }

Thanks,

Tadz

[Tadz]

Is there a way to disable the requested item BR if the catalog task BR is executed?

Thanks,

Tadz

[toneyvecchio1]

Ever figure this one out?